Production Support Analyst (IT)
Giesecke+Devrient
Job SummaryThe Production Support Analysis is responsible for the first level triaging and investigation of D2D Production incidents utilizing the ticketing system Maximo and applying resolution. If the incident cannot be resolved by the first level, then coordinates the efforts with the second level teams. This individual should have experience in the Ticket resolution systems, the ability to analyze issues and resolve them within the specified SLA’s and provide root cause analysis with recommendations for improvements.Responsibilities
Qualifications, Experience and Educational RequirementsWork Experience:
Skills and Competencies:
Education:
Working Conditions
Physical Requirements
Additional Information*This job description is not intended to be all inclusive. The candidate hired will also perform other reasonable related business duties as assigned by the supervisor. The company reserves the right to revise or change job duties as needed. This job description does not constitute a written or implied contract of employment.
Giesecke+Devrient ePayments Canada Inc. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. Upon request by the applicant, accommodation will be provided in all parts of the hiring process.
By applying to this position you are confirming you possess either a Canadian citizenship, permanent resident status or valid work permit.
Please note: Reference Checks and Credit, Criminal Background Checks will be administered on suitably qualified candidates. Your application will be kept on file for up to two years.$$ Giesecke + Devrient ePayments Canada Inc. is an equal opportunity employer and values diversity in its workforce, encouraging applications from all qualified individuals. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you would like to contact us, please contact Human Resources at$$ $$ $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=24742&career_ns=job_application
Markham, ON
Wed, 23 Oct 2024 00:30:56 GMT
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