Professional Services Engineer, EMEA

Job title:

Professional Services Engineer, EMEA

Company

GitLab

Job description

GitLab is an open core software company that develops the most comprehensive , used by more than 100,000 organizations. Our is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our on our product and staying aligned with our . Learn more about .Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs, to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.ResponsibilitiesUses a consultative approach to customer engagementsDoes not focus on just “doing the work”Looks for opportunities to help the customer achieve their vision more effectively and efficientlyDelivers on SOW with guidance from technical architects

• SOW scope may include:

• Installation and configuration of GitLab solutions in the customer environment
• Provide technical training sessions remotely and/or on-site
• Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.
• Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
• Develop and implement migration plans for customer VCS & data migration

Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirement * Documents opportunities to help the customer achieve their vision more effectively and efficiently

• Communicate opportunities to the customer project and account team
• Supports engagement managers on quoting and scoping of SOWs
• Document and implement improvements for Professional Services engagement processes

Requirements

• Professional exposure with one or more IaC/CaC technologies:

• Terraform
• Ansible
• Packer
• Puppet
• Chef
• Professional exposure with one or more cloud providers:

• AWS
• GCP
• Azure
• Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Experience using, deploying, or configuring GitLab
• Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
• Positive disposition and solution-oriented mindset
• Effective communication skills:

, and provide clear status updates * Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions

• Experience using, deploying, or configuring GitLab
• Ability to advise on GitLab recommendations, and build direction/consensus with the customer to move forward

, with strong organizational skills * Shares GitLab
, and work in accordance with those values * Ability to thrive in a fully remote organization

• ~20% travel may be required

CompensationTo view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.Additional details about our process can be found on our .Remote-GlobalCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

Expected salary

Location

United Kingdom

Job date

Fri, 17 Jan 2025 00:33:39 GMT

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