Professional Services Engineer – Talent & Learning

Job title:

Professional Services Engineer – Talent & Learning

Company

HiBob

Job description

HiBobHiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 1500 midsize and multinational companies.Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.Come and be you with usBeing a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.About you:HiBob is seeking an experienced Talent & Learning Professional Services Engineer (PSE) to join our Customer Success Engineering team. In this critical role, you will be responsible for creating a close relationship with the Product team, and gain a technical understanding of the Talent & Learning platform functionality. Your deep expertise will make you a pivotal resource in driving successful implementations and ongoing client satisfaction.As a Talent & Learning PSE, you’ll be at the forefront of our client engagements, providing technical solutions and hands-on support throughout the Talent & Learning lifecycle. You will work closely with clients’ HR-Admins, as well as HiBob’s internal Product, R&D, and Customer Success teams.In addition to your technical expertise, you are a collaborative team player who thrives in a dynamic environment. You value teamwork and actively contribute to a culture of knowledge sharing and mutual support within the Customer Success Engineering team.**Note: We will only consider candidates located in London who are willing to work in our London office at least two-three days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!**Job requirementsRequirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.At least 2+ years of experience in technical customer-facing roles such as implementation manager, customer engineer or solutions engineer.Has the ability to relay technical information to both internal teams and non-technical customersStrategic thinking, with excellent technical, communication and problem-solving skillsCustomer-Centric Mindset: Strong customer success orientation with a focus on understanding client needs and ensuring their satisfaction with the implemented solutions.Proactive and strategic approach with the ability to work with the right sense of urgency and find creative solutions independently and while collaborating with the team.Excellent time management, organization, prioritization, adaptability and ownership skills. Willingness to work in a fast faced environment.BonusIndustry Experience within HR or HR Tech implementationSaaS Industry Knowledge: Understanding of the SaaS business model and experience working with subscription-based products.Experience with LMS/Learning solutions and Talent platformsExperience with tools like Slack, Salesforce, and Asana is an advantageWhat will you doTechnical Resource: Serve as the primary resource for any Talent & Learning related inquiries around implementation, roadmap, and customer roadblocks.Technical Consultation: Provide expert guidance to clients and implementation managers on best practices for Talent & Learning, including product setup for better engagement and common configurations.Collaboration with Internal Teams: Work closely with Product and R&D teams to address Talent & Learning related feature requests, and provide feedback to influence the product roadmap.Training, Enablement and Knowledge: Conduct training sessions for both internal teams and clients to ensure they are equipped with the knowledge to manage and maintain the platform including live solutions and new releases.Continuous Improvement : Identify opportunities to enhance processes, tools, and methodologies to improve efficiency and client outcomes.Join our villageHiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:Company share options plan – every employee can eventually become a shareHolderCash allowance for health insuranceAnnual vision allowanceAnnual Headspace subscription and wellness benefitsTravel support (cycle scheme and season ticket loans)Work from home allowance – to get your home office set up!Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)Bob balance days – Enjoy a company-wide long weekend at the beginning of each quarter2 Social Impact days per year for volunteeringAwesome employee referral program- $2,500 for each successful referral with an additional ambassador programmePension scheme auto-enrolment from day 1Fun company and team social events (locally and virtually with our global teams)We love birthdays – take the day off and receive a special giftIf this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!***Learn about ***BELONGING AT HIBOBOur success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions.Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

Expected salary

Location

Finsbury, City of London

Job date

Fri, 15 Nov 2024 23:00:32 GMT

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