Program Manager, Guest Support PoE

Job title:

Program Manager, Guest Support PoE

Company

Lululemon Athletica

Job description

Description & Requirementswho we arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.about this teamThe Guest Support Power of Educator (PoE) team is responsible for improving and creating employee moments that matter through investments in people, culture, process, & technology within lululemon’s contact centre. This role drives the execution of workstreams and project goals within the Power of Educator program. They partner with key departments across Guest Support, Technology, and P&C (HR) to implement change successfully and bring programs to lifea day in the life: what you’ll do

• Manage and execute the strategy for multiple projects and initiatives with overlapping timelines, as new priorities are added
• Provide program governance for PoE workstreams
• Partner with cross-functional teams such as People & Culture, Technology, and vendors (other functions as required) to lead or coordinate large-scale strategic projects as well as solve ongoing operational problems at scale
• Consult on people experience strategies across the Guest Support organization, primarily within P+C teams including Talent Activation, Talent Acceleration, Business Partnering, and Compensation.
• Gather input, including dependencies and sequencing, from cross functional partners and stakeholders
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support positions.
• Identify goals/OKRS/measure of success for the program that ladder up to the goals of the broader PoE program and lululemon.
• Audit, analyze, and evaluate initiatives post-implementation to ensure objectives have been met and key success metrics have been achieved.
• Partner with cross-functional partners to develop & manage budgets and plans for the programs.
• Lead cross-functional meetings and maintain shared documents, files, resources, and roadmap in an organized and easy to access system
• Monitor projects and oversee project managers to ensure goals are met.
• Communicate program status and partner with leaders to make decisions across the portfolio area.
• Intake work within the PoE program and work with the leaders to determine priorities.
• Manage and maintain tracking of financial budgets for PoE workstreams and programs.
• In partnership with the Change Leadership team, support the creation and execution of Power of Educator strategies to identify change impacts, assess readiness and develop change and learning activations

qualifications

• Program management experience required; HR experience an asset
• 5+ years of relevant experience, preferably in a vertically integrated, global, specialty retail environment
• Experience working with systems and/or with technical teams seen as an asset.
• Experience in ecommerce support operations and or other relevant field in bringing strategies to life across channels.
• Demonstrated experience in partnership with peers including the ability to lead indirectly and influence without reporting lines.
• Proven track record of managing multiple diverse projects within related field
• Demonstrated ability to anticipate, mitigate, and resolve conflicts across working groups.
• Proven ability to meet deadlines and operating under tight time constraints with a strong sense of urgency.
• Proven ability to meet deadlines and operating under tight time constraints with a strong sense of urgency.
• Excellent interpersonal skills including analytical, problem solving, organizational, issue

resolution, and customer relationship management.

• Excellent communication skills: verbal, written, negotiation and presentation. Must be able to communicate technical and project management concepts in business-oriented terms.
• Experience in business case development, for simple and complex projects with varying levels of ROI and direct / indirect business benefit.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Compensation and Benefits Packagelululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500 – $135,900 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.workplace arrangementThis role is classified as Hybrid under our SSC Workplace Policy:HybridIn-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.#LI-HybridOnly those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Expected salary

Location

Canada

Job date

Fri, 08 Nov 2024 06:56:49 GMT

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