Program Operations Manager

Description

Operations Manager

• Location: Remote- Southern California (Preferred)

• Open to: Remote- Oregon, Nevada, New Mexico, and Arizona

Ready to make a difference?

Are you an experienced Operations Manager with a track record of successful multi-project execution, budget management, data analytics and reporting? Do you possess strong communication skills, enjoy interacting with clients and community stakeholders, and have experience with or working knowledge of Energy Efficiency programs? Do you enjoy leading a team of highly-skilled, multi-disciplinary, and passionate team members, collaborating with national subject matter experts, and bringing it all together to deliver results for your clients? If so, then you have found the perfect job

Come join our team as a Program Operations Manager to support our growing portfolio of work with utilities in the West. You will be responsible for developing and delivering a holistic strategy to focus on the coordination of analytics, reporting, research, organization, and process efficiency between multiple large portfolios, leveraging regional staff based on fluctuating workloads, and developing best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities. Working closely with the Director of Operations & Finance, our West Region Lead, and local implementation teams, you’ll focus on bringing energy efficiency and bill savings to all customers including under-served communities, providing safer, more energy-efficient homes, and ensuring grid stability.

Why you will love working here

• Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs

• Investment of the community: Donation matching, volunteer opportunities

• Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning

• Any many, many more *Ask your recruiter for more details!

What you will be doing

Direct the quality and performance of the team responsible for the following tasks:

• Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review

• Supporting internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items

• Initiating program-level incentive invoices, reviewing data points with project manager, and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed

• Generating accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals

• Maintaining and updating shared files, resources and program documents to ensure all program staff has access to latest versions of materials

• Coordination with program managers to develop and maintain portfolio-level performance forecasts and trend analysis

• Tracking of contractual Key Performance Indicators (KPIs) and coordinating

• Coordination with IT team for prioritization of requests and projects

• Maintaining business workflow documents

Manage operations for the implementation of client portfolios (residential and commercial/industrial programs), responsible for the following tasks:

• Ensuring that the programs are performing as expected, and explain forecasted variances

• Collaborating with program managers to ensure all activities related to quality program delivery is executed

• Presenting performance metrics to internal and external stakeholders

What we need you to have (minimum qualifications):

• Bachelor’s degree (concentration in Business Management, Economics, Energy Resources, Policy, Engineering a plus, or related field) *Or applicants can substitute one year of related experience for one year of education

• 5+ years of experience developing, designing, or administering successful energy efficiency or demand response programs; or experience managing consulting projects for utilities, state energy offices, state/local governments, and/or regional non-profits or related work experience

• 2+ years of experience with demonstrated success managing complex cross-functional teams to achieve high levels of production, meet tight deadlines, and deliver compliant quality work products

What would be useful:

• Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets

• Certifications related to operational excellence (PMP, Six Sigma, etc.) and/or industry-specific certificates (LEED, BPI, RESNET, etc.)

• Professional affiliations including, but not limited to: AESP, ACEEE, AEE, CEDMC, SWEEP, Efficiency Exchange, CCEC, CalCCA

• Sound business ethics, including the protection of proprietary and confidential information

• Experience working with Low-Income Communities and/or Agencies or other relevant volunteer experience serving on boards or other organizations dedicated to the advancement of clean energy, energy efficiency, and under-served communities.

Professional Skills:

• Ability to communicate effectively, written and verbally, with clients and colleagues at all levels.

• Advanced proficiency in Business Applications (such as Google, MS Office, Visualizations, Data Analytics)

• Advanced analytical skills and experience with Power BI (or similar data visualization tool)

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

Pay Range – There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$96,367.00 – $163,825.00

California Remote Office (CA99)