Programme Manager (Delivery Lead)

Job title:

Programme Manager (Delivery Lead)

Company

Nationwide

Job description

At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our members quickly and fairly. Now is one of those times, and we are looking for an experienced leader, who is; dedicated, resilient, thrives in a fast-paced environment, operates effectively through ambiguity and change, to become a Remediation Programme Manager to lead a complex portfolio of remediations.As our name suggests the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents to effectively manage and plan the required remediation for impacted members.The Remediation Centre Programme Manager is a specialist role, you’ll be responsible for leading a team of delivery experts to respond to remediations and put it right issues as they arise with pace and accuracy. Leading the remediation through the lifecycle to determine the root cause, size, and scope, implement the fix forward, timebox the issue, mobilisation of the resources and define & action activity needed to put it right. The Remediation Programme Manager will champion a culture of pushing for better for our members and colleagues, and develop an environment to nurture, develop and grow talent.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, at either our Northampton, Swindon, or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingAs a Remediation Programme Manager in the Incident Response team your responsibilities will include:

• Delivery of a complex portfolio of remediation and put right activities within the agreed parameters and against a robust delivery schedule
• Following the delivery methodologies set out in the Remediation Framework and Principles and provide strong leadership to the team, and lead on delivery related decisions to maintain pace against agreed priorities and schedules
• Within remediation there are high levels of ambiguity at points of the lifecycle, therefore you are required to anticipate problems before they occur; identify possible causes and work with colleagues to implement the solution,
• Develop and maintain strong cross-community relationships with key stakeholders and MRT (Material Risk Takers) across the business.
• Ensure the Customer is central to all activity, customer experience is maintained and where possible improved through putting things right

About youTo be successful in this role, you must have:

• Remediation experience and strong understanding of Nationwide’s products, services, operational processes, and procedures
• Experience in customer facing or support roles
• Extensive experience and understanding of change management, transformation of substantial change initiatives and a robust understanding of change management
• Strong storytelling experience with the ability to bring complex information to life and the capability to communicate with key stakeholders at all levels including external auditors and the Regulator
• An ability to think on your feet and support your colleagues with decisions where there is limited data or insight available
• Outstanding interpersonal skills, experience of leading a high performing team, providing performance feedback, career guidance and coaching to help staff be their best and deliver efficiently to the highest quality
• Be tenacious, positive, and brave in your approach, overcoming any barriers that arise, with the confidence that you will be supported to be your most productive and best self
• Excellent organisational and prioritisation skills; you will be able to work to tight deadlines and manage and track team priorities, often working reactively under pressure with short lead times or with minimal notice
• Relationship management and stakeholder management skills, including the ability to provide constructive advice and challenge to senior stakeholders, whilst also managing expectations.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• Wellhub – Access to a range of free and paid options for health and wellness.
• 30 days holiday, pro-rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of societyWhen you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-Post

Expected salary

Location

Northampton – Swindon, Staffordshire

Job date

Sun, 04 Aug 2024 01:32:59 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.