Quality Assurance Specialist

Quality Assurance Specialist

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About the role

Are you passionate about quality, compliance, good customer outcomes and continuous improvement? Do you thrive on reviewing digging into information and data, spotting trends, and turning insights into action? If so, we’re looking for someone like you to join our team as a Quality Assurance Specialist.

In this pivotal role, you’ll ensure our regulated complaint handling processes meet the highest standards – not just ticking the boxes but delivering meaningful outcomes for our customers and stakeholders, whilst supporting Colleagues to continually improve their knowledge and skills. You’ll play the lead role in testing, analysis, and continuous improvement; while collaborating across teams to ensure we’re always raising the bar.

Some of your key responsibilities will include:

• Designing and delivering robust QA testing strategies to ensure our regulated complaints handling is compliant, effective, and customer focused.
• Executing manual and automated tests to assess functionality, service, and outcomes.
• Analysing quality metrics and performance data to spot patterns, identify root causes, and recommend improvements.
• Collaborating with teams across the business – including product, sales, post-sales, compliance, and risk – to understand needs and shape solutions.
• Creating and maintaining clear, concise documentation that supports accountability, traceability, and continuous learning in line with the Training & Competency Framework.
• Presenting QA findings to senior stakeholders, contributing directly to business-wide improvement initiatives.

What we’re looking for

You’re someone who loves to support, challenge, and improve. You combine technical know-how with strong communication skills, and you’re great at simplifying complexity and bringing people with you on the journey.

You must also be able to demonstrate:

• Proven experience of designing, executing, and monitoring Training & Competency Frameworks in a regulated environment
• Ability to navigate the UK regulatory landscape, especially around regulated complaints handling processes in line with the standards and principles required
• Understanding and ability to apply the necessary Lines of Defence and Operational Controls in a practical, real-world way.
• Execute quality assurance checks, uncover root causes, and lead improvement actions with confidence and clarity.
• Use data and insight to inform decisions and drive performance.
• Communicate clearly – both in writing and in person – with stakeholders at all levels.

The package

We offer a basic starting salary of up to £55,000, plus a bonus of up to £4,600. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We also provide a comprehensive benefits package, including:

• Company car or cash alternative of £5,500 per annum
• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Click apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone interview our Talent Acquisition team
• 1 hour competency-based interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.

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