Quality Innovation Lead – PC & B&W

Please Note: The deadline for applying is 23.59 the day before the job posting end date.

Job Title: Quality Innovation Lead – PC & B&W

Location: Port Sunlight Office

JOB PURPOSE 

Quality is a key driver of competitive advantage in the Personal Care and Beauty and Wellbeing business. The BU Quality Innovation Lead plays a crucial role business partnering to deliver growth via innovation. The role drives culture of consumer obsession, learning from insights and driving superior products. The role demands business strategy, prioritising design cells and cross functional collaboration ensuring products delivers the best consumer experience. This role champions product safety and superior quality, leading teams with passion and precision to uphold the highest standards.

The Quality lead will lead aspects of Quality for products PC & BW in Europe with a Turnover of >2.5 billion Euros. The role will be responsible for deploying Quality strategy, governance and goals that directly impacts marketplace success, our credibility with customers, consumer safety and on‐shelf quality of our products in the marketplace. This in turn impacts Unilever reputation and brand equity in ensuring quality for making brands unmissable superior.

The role will have line responsibility of quality innovation leads for each category within PC & BW.

RESPONSIBILITIES

• Governance to compliance of the products by design and delivery as part of innovation process
• Partnering R&D, Brand, SC and factories to bring consumer insights for innovations, follow process to enable risk mitigation, safe product with early product quality standards
• Lead will be responsible for Superior quality for innovation through continuously evolving with the business expectations
• Works with BU quality team to make sure suppliers, CM, Manufacturing is geared up and able to develop capability inline with innovation and changes being made
• Member of the Europe Quality LT Team, represent BU team as required.
• Define and deliver BU quality innovation KPI, measures and delivers improvements
• Partner to lead BU quality team and talent development within the function.

Collaborate with cross-functional teams, suppliers, and external stakeholders to deliver safe and superior quality FTR

• Work with the innovations and operations team on consumer complaints, insights and feed back for business UBS conversations
• Raises the risk in technical steercom or IB to make informed decision with business team
• Stay informed about industry trends, emerging technologies, and regulatory changes to ensure the company remains compliant and competitive in the market
• Support BU teams to enable them to develop and implement the Quality Management System (QMS) linked to land innovations first time right which are compliant and safe
• Support in developing new capabilities as well as improvements in current/new manufacturing site to land innovations and big 5s changes
• Maintain an effective Change Management system to ensure business changes are effectively landed first time right
• Drive and deploy a digital Quality transformation program
• Support in the BU E2E Culture Quality Transformation Program
• Be the voice of quality in cross functional leadership and influence to make right choices for consumers even if it means challenging the norms and developing new standards/methods across functions to land safe and superior products.

ALL ABOUT YOU 

• Strong knowledge of Europe product safety, regulations and standards
• Strong consumer understanding and ability to bring in insights and influence team making right choices to win competitively
• Quality management expertise: Developing and implementing quality control procedures, conducting audits, and managing quality assurance programs to maintain product safety and consistency to launch new innovations and change in market
• Analytical skills: Utilizing data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality
• Communication skills: Collaborating with cross-functional teams, suppliers, and regulatory agencies to learn and develop new platforms for innovations as needed and drive the change
• Problem-solving abilities: Resolving quality-related issues, investigating consumer complaints, and implementing change for 5s, innovations and any transformation program
• Experience in virtual teamwork
• Experience in developing and maintaining a robust QMS, familiar with external accreditation audit process
• Track record of delivering quality performance improvement within multiple large to small manufacturing sites
• Clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks
• Understanding of global and operational business strategy and challenges
• A proven leader who is committed, enthusiastic, and capable of mentoring and upskilling the quality team
• Ability to lead team with different skills and capability and empower them to win independently and grow
• Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.

NOTES

About Unilever 

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’.

What We Offer 

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.

To find out more, including more information about our Employee Resource Groups, please click here.

Recruitment Fraud 

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.  These types of attacks are becoming more common as more people are looking for employment in the economic climate. 

How is Unilever tackling this? 

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. 

What can I do? 

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. 

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key! 

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