Reconciling Administrator

Job title:

Reconciling Administrator

Company

Black Diamond Group

Job description

Reconciling Administrator
Calgary, ABAbout the Role
We’re Hiring for a Reconciling Administrator in Calgary, AB. This role is hybrid – in-office with 20% flexibility to work from home.We are looking for a passionate and detail-oriented individual to join our growing company as a Reconciling Administrator. If you thrive in a dynamic tech environment and enjoy collaboration, LodgeLink is the place for you! Our values-Agile, Inventive, Dependable, Audacious, and Collaborative-guide everything we do, and we take pride in our inclusive and energetic team culture.As a Reconciling Administrator, you’ll play a key role in the LodgeLink Settlement Team by ensuring accuracy and efficiency in the reconciliation process. Your primary responsibilities will include reviewing and verifying data related to customer bookings, hotel folios, and associated virtual credit card charges to ensure all records align. You will collaborate closely with the AP & Folio Teams to address missing folios and exceptions, and with the Customer Success Team to resolve billing-related customer preferences and setup requirements. You will also focus on identifying opportunities for process improvements, leveraging your analytical mindset and attention to detail.This role requires strong analytical and problem-solving skills to efficiently address discrepancies, as well as excellent interpersonal and communication skills to foster collaboration across teams. Your ability to work with precision and maintain accuracy will ensure reconciliations are completed seamlessly and passed on to the Billing Team for timely invoicing.Duties & Responsibilities:

• Reconcile incoming folios to VCC (virtual credit card) Client Bookings in a 3 way match (Folio to Booking to VCC charge)

• Reconcile the Virtual credit cards assigned to customers and escalate any variances through reconcile exception according to authority matrix
• Review bookings without folios to put forward a recommendation to force reconcile if possible or escalate to folio team for support
• Coordinate with Supply & Settlement Auditor on rate, guest or days issues not matching bookings to resolve, obtain refunds where required.
• Work closely with the Customer Success team to ensure accuracy in Paying Organization, Payment IDs and guest names related to billing requirements.
• Create customer chargesheets in line with customer SLAs, obtain sign offs where needed.
• Working with downstream invoicing & collections teams on any corrections as required.
• Support with training and onboarding new team members as needed.
• Support other accounting functions as required.
• Other duties and projects as assigned.

Qualifications:

• Background in accounting and bookkeeping would be considered an asset.
• Candidates with hotel administration or night auditor experience an asset, travel industry experience is also considered an asset.
• Experience with Virtual credit cards will be considered an asset.
• Strong analytical, problem solving, attention to detail, adaptability, accountability skills.
• Intermediate knowledge of Excel are required (Pivot Tables, VLOOKUP’s etc).
• Self-starter and comfortable working in a fast-paced dynamic environment.
• Demonstrated ability to work independently and prioritize tasks.
• Must have excellent communication, strong interpersonal and problem-solving skills, with the ability to build friendly and collaborative working relationships with clients and colleagues.
• Must be fluent in English both oral and written.

About LodgeLinkLodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we’re not just saving our customers time and money; we’re changing the future of workforce (crew) travel – for the better.United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.At LodgeLink, we’re seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.

• Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park

• Company-hosted events, and a game room.
• Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
• Free access to the Aspen Properties Fitness Centers.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.comBlack Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more:We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.Company: LodgeLink

Expected salary

Location

Calgary, AB

Job date

Sun, 19 Jan 2025 00:29:29 GMT

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