Registrarial Services and Examinations Representative

Job title:

Registrarial Services and Examinations Representative

Company

University of Toronto

Job description

Date Posted: 08/14/2024
Req ID: 39286
Faculty/Division: UofT Mississauga
Department: UTM: Ofc of the Registrar
Campus: University of Toronto Mississauga (UTM)
Position Number: 00056281Description:About us:U of T Mississauga—the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region—is one of the world’s great catalysts of human potential.Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care. We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship. Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning and discovery. We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation. We’re thrilled to welcome those who want to learn more about us and to be part of what we do.Your opportunity:The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga’s academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.Reporting to the Assistant Registrar, Front-Line Services, the Registrarial Services and Examinations Representative is the first point of contact in the Office of the Registrar and provides proactive, customer-friendly, quality service in a complex environment reflecting a diverse population. Having a thorough knowledge of U of T and U of T Mississauga rules and regulations, the Representative interprets academic guidelines and procedures, and provides guidance and information on undergraduate university regulations, policies and practices to undergraduate students, staff, faculty and visitors.The Registrarial Services and Examinations Representative is responsible for assisting undergraduate students with registration and enrolment processes; investigates and resolves student registration, enrolment and fee issues that arise, recommends and implements solutions or alternative approaches to solving problems, and introduces new policies and procedures. Working in a team environment, the Representative reviews all incoming requests and documents for completeness, accuracy and that requirements are met, informing applicants about format, content and deadlines.The Registrarial Services and Examinations Representative assesses student needs, referring to academic and financial advising by scheduling appropriate appointments or recommending group or other informational sessions. The Representative participates in team and department meetings to enhance quality of services, streamline policies and procedures, and recommends changes and implementation of strategies, as appropriate.Your responsibilities will include:

• Keeping well-informed on University programs, policies and procedures
• Responding to enquirieswithin the defined scope of the role and redirecting as appropriate
• Providing detailed information on processes, policies, and procedures
• Interpreting rules and regulations to determine appropriate referrals
• Following rules and copyright procedures when duplicating and/or digitizing material
• Following rules and procedural instructions when packing exam materials based on course sections
• Coordinating the receipt and storage of all examinations and related materials

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum two years experience in an undergraduate registrarial services environment.
• Experience providing detailed information regarding undergraduate registration, enrolment policies and procedures directly to undergraduate students
• Experience interpreting rules and regulations to determine appropriate referrals
• Proficiency in MS Office, Degree Explorer and a student information system (e.g. ROSI)
• Excellent communication and customer relations skills
• Demonstrated ability to exercise sound judgement, patience, discretion, tact and diplomacy
• Outstanding organizational and time management skills with the ability to prioritize and work well under pressure
• Attention to detail and a high degree of accuracy with strong keyboarding/data entry skills

Assets (Nonessential):

• Quality service and/or customer relations training
• Experience working in the Office of the Registrar and understanding of registrarial services
• Working Knowledge of student ticketing system(s) e.g. Ask Registrar

To be successful in this role you will be:

• Accountable
• Adaptable
• Communicator
• Courteous
• Diplomatic
• Organized
• Tactful

Closing Date: 08/22/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial ServicesThis role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the .Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Expected salary

$66715 per year

Location

Mississauga, ON

Job date

Thu, 15 Aug 2024 22:49:36 GMT

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