Regulatory Response Associate

Job title:

Regulatory Response Associate

Company

Airbnb

Job description

The Community You Will Join:No global movement springs from individuals. It takes an entire team united behind something big. On the Regulatory Response Operations team at Airbnb, we’re proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that’s why we’re working so hard to build the world’s most loyal travel community.Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. We work hard, we laugh a lot, and we’re committed to creating a world where anyone can belong anywhere.The Regulatory Response team will work closely with our regional and global legal, public policy, and public relations teams, taking point on enforcement of Airbnb’s Non-Discrimination Policy and Accessibility Policy.The Difference You Will Make:

• Manage complex, sensitive, and/or urgent cases that might pose a significant risk to our brand or ability to operate in different countries, cities, and municipalities.
• Meet performance expectations regularly and own time management efficiently to deal with different types of work assignments (tickets, queues, initiatives, reports, correspondence, stakeholder management, etc),
• Mastering and maintaining knowledge of company policies and procedures inside and out, being an expert in compliance, policy, local regulations, consumer bodies, and brand risk topics.
• Providing upward feedback, regarding the status of regulatory cases, communicating regularly with supervisors and managers.
• Compile incident reports at the direction of leadership and maintain high levels of confidentiality while performing investigations.
• Working closely with stakeholders to align on case strategy.

A Typical Day:

• Valuing Diversity: You appreciate and leverage the capabilities, insights, and ideas of all people. You work effectively with people of diverse styles, abilities, and motivations. You champion equal and fair treatment and opportunities for everyone, and encourage others to do the same.
• Welcoming ambiguity: You can effectively articulate the need for change and encourage optimism in those around you. You’re able to perform at a high level, even during times of uncertainty. You trust your instincts and your ability to learn from past experiences, and you can confidently move forward even when you don’t have all of the details.
• Writing: Your written communication is both clear and efficient. You tailor your style and tone to your audience and setting to ensure that your messages will be heard and understood. You know when written messages are appropriate and when to choose other forms of communication
• Balancing Perspectives: You look at the “big picture,” not just the situation directly in front of you. You’re open to being wrong, can assess situations objectively, and can evaluate multiple points of view. You’re able to see how every part of the business is affected by a situation, and you devise plans and strategies accordingly. You think globally, and take the broadest possible view of issues and challenges. You assume positive intent. You effectively consider all of the factors at play and envision many possible outcomes.
• Solving Problem: You quickly identify root causes as well as subtle, hidden issues. You use logic to propose effective solutions to a variety of problems. You dig deeper and utilize all available resources to reach the best possible solution. You utilize creativity to propose original solutions, and don’t stop at the first, most obvious answers. You understand when a loss is the best solution, and can explain why.

Your Expertise:

• 4 years experience in client resolutions/escalations or 2 years experience working with policy and/or regulatory matters. Degree in political science or experience with social work are an asset.
• Availability to work 40 hours a week. Schedule will include one weekend day with working hours between 8am to 9pm EST.
• Strong verbal and written communication skills.
• Experience in client-facing roles; comfortable making/taking customer calls.
• Interest in legal/policy/consumer bodies issues and how they apply to Airbnb.
• Excellent time management, negotiation and conflict resolution skills.
• Comfortable with ambiguity.
• Strong analytical skills, able to compile reports and analyze data are an asset.
• Must be fluent in English, both spoken and written. Spanish and/or Portuguese are an asset.

Your Location:
This position is Canada – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from.Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Expected salary

Location

Montreal, QC

Job date

Fri, 21 Mar 2025 06:37:14 GMT

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