Remote Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative 

Pay rate is $15.00 an hour. 

Hours of Operation Monday-Sunday 7:45AM – 11:00PM EST. Must have flexibility to work anytime during these hours, including weekends. 

Would you enjoy being part of a team that makes a difference in people’s lives & do you love helping people solve complex problems and delivering solutions? 

Conduent has plenty of growth opportunities within the healthcare team, health benefits for you and your family including medical, dental, and vision, paid time off after 180 days of employment, and we also provide you with computer equipment. 

Join our Remote Call Center Representative Team! 

Responsibilities for Remote Call Center Representative: 

As a member of the Customer Experience team, you will assist customers with questions, inquiries, and issues related to their healthcare coverage. You will manage a steady, high volume of incoming calls, requiring the ability to navigate multiple computer systems simultaneously while providing excellent customer service and resolving issues over the phone. Computer navigation experience is essential. 

This is an Inbound Call Center position that requires that you be at your desk for the duration of your shift other than your scheduled breaks & lunch. This is a fast-paced environment where calls will come in continuously throughout your shift. 

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.  

In this role, you will assist callers with their Spending Account benefits and/or current balance inquiries. Your responsibilities will include: 

• Checking balance, reviewing order history, resolving transaction errors, etc. 
• Processing Rollover Requests, in the event rollover benefits are needed. 
• Assisting member with Healthy Spending Account web and app access and navigation. 
• Submitting inquiry tickets for balance and transactional errors/issues. 
• Identifying eligible allowances that can be included on the Spending Accounts card 
• Locating and interpreting spending card allowances 
• Educating members on benefits available for each allowance and providing information on various vendor suppliers 
• Promoting self service via website and mobile app 
• Verifying members eligible for the spending account card benefit 
• Recognizing and communicating mandatory supplemental benefits available to members 
• Identifying and highlighting value-added items and services offered to members 

Requirements for Remote Call Center Representative: 

We’re looking for people with a passion for helping others, who are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have: 

• Ability to Type 25WPM and successfully complete customer service assessment. 
• High school diploma, GED or college degree 
• Ability to successfully complete a mandatory paid training program with 100% attendance 
• Successful completion of background check is required for this position 
• Must have 6 months customer service experience. 

Equipment and workspace requirements: 

• You must have a home internet connection of 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net) 
• Must be able to hardwire your work computer directly to your home modem via ethernet, not Satellite or WiFi 
• Must have a quiet workspace free from distractions 

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage! 

• Apply to the role and provide your basic profile information (2 minutes) 
• Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes) 
• Complete a typing test (2 minutes) 
• Take short assessment to determine your fit for the role and set everyone up for success (10 minutes) 

For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard at local coffee shops, library, shipping stores or just search for “public computers near me”. Once you have access to a computer, you can login to your account and complete the application process. 

Be part of the future: 

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! 

We are currently NOT hiring in the following geographies: 

States: AK, CA, HI, MA, IL, MT, NY 

Metro Areas: MN- Minneapolis, IL, NY – NYC 

OR – Portland, MD – Montgomery County, WA – Seattle, Washington, DC Metro 

#Remote44 

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $15.00/hour. 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Read Full Description