Remote- Call Center Scheduler, Access Point

Description

We are currently hiring for a Call Center Scheduler to join our fully remote team.

Multiple schedules available – 32 or 40 hours per week.

You must live in the United States.

Summary:

The Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for an assigned healthcare specialty. The scheduler is responsible for answering inbound calls and schedule patients for procedures.

Essential Functions:

Answer inbound patient scheduling calls based on department service level goals and addresses their concerns in a satisfactory manner.

Communicates with patients to schedule, re-schedule and/or cancel their appointment requests accurately by following practice scheduling protocols and tools.

Accurately collects and performs data entry of all required patient demographic and insurance information.

Uses professional communication etiquette and listening skills to assists patients with their scheduling needs.

Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.

De-escalate situations involving dissatisfied customers, offering patient assistance and support.

Utilize and maneuver between several different software systems.

Maintain accurate and up to date information in the documentation system.

Assist with other projects as assigned by management.

Benefits:

At Access Point and Lifepoint Health, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

Access Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service.  Our mission is to improve patient access to care. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Access Point and Lifepoint Health are committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

Qualifications

Education:

• High School Diploma required. Associate’s Degree or Bachelor’s degree preferred.

Experience:

• One year of previous call center or customer service experience required.
• Basic healthcare knowledge preferred.

Interview process:

• Multi-phase interview with Recruiter and Hiring Manager
• Online skills evaluation

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