Remote Licensed Customer Service Representative
Foundever
Remote Licensed Insurance Customer Service RepresentativeAt Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only – no cold calling.Customer Service Representatives will be supporting one of the largest insurance providers in the U.S. CSRs will assist with entry-level auto and property policies. Foundever will pay for all training, testing fees, and all state licensing requirements.We believe in investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and encourage you to do so. The primary function of the position is to receive, review, and process calls regarding customer’s insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls.Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.Must reside in Virginia to be considered for this role. If you live within 50 miles of a site, you will be offered an onsite role.Key Personality Traits:
Core Competencies:
Skills, Knowledge, & Abilities:
Benefits:
Weekends as needed
Work setting: Remote * Bonus OpportunitiesAt this time, Foundever can only offer employment to individuals located in Virginia. If you live within 50 miles of our on-site locations, you will be offered an onsite role.Requirements:Must be at least 18 Years of ageMust have HS Diploma or GED equivalentPreferred 6 months – 1 year of relevant work experienceMust have open availability during hours of operationProfessional customer service aptitudeBasic conflict resolution skillsAt Home Requirements:
About FoundeverFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.Get to know us at and connect with us on , and .Military Friendly:Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military One Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.EEOFoundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Virginia
Tue, 29 Oct 2024 23:13:04 GMT
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