Remote Services Technician – MAS

Job title:

Remote Services Technician – MAS

Company

Gerber Collision & Glass

Job description

This posting is part of our ongoing effort to identify qualified candidates for future opportunities. While we may not be hiring immediately, we encourage you to submit your application for consideration when a position becomes available. Welcome to Mobile Auto Solutions (MAS)! Calibrate a Career That Keeps Growing.We invite you to join our team! MAS offers a great place to launch and grow your career. As we continue to grow, we have endless opportunities for you to grow with us!The Automotive Diagnostic Technician’s primary responsibility and accountability comprises customer interaction via telephone and online chat, remote vehicle testing and diagnosis, results reporting, and invoice generation. The Automotive Diagnostic Technician works in alignment with all team members and is committed to being a dedicated Brand Ambassador of The Boyd Group at all times.MAS recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.Pay Range: $22 to $30 an hour, based on experienceSchedule: Full-Time Monday to Friday 8 am-5 pmBenefits That Drive Your Success at MASCompetitive Pay PlansMedical, Prescription Drug, Dental & Vision Insurance Effective Your First Day401(k) Retirement Plan with Company MatchEmployer Paid Short-Term Disability & Life InsurancePaid Vacation & HolidaysPet InsuranceContinuing Education OpportunitiesOpportunities for AdvancementKey Job Responsibilities:Provide information and direction on vehicle diagnostics and technical solutions to internal customers via telephone and supported equipmentCarry out duties and remotely connect to vehicles to complete diagnostic scans and calibrationsDocument all customer interactions in the databaseWork within groups of technicians and software development teams to improve products and servicesMaximize first-time resolution of customer queriesProvide training support and basic technical support to customers and employees as requiredOther duties, as assignedPreferred Skills/Experience:Knowledge of OE scan toolsAbility to learn new tools as neededKnowledge of wiring repair proceduresAbility to service A/C systemsPossesses diagnostic skills in the automotive tradeBasic computer knowledge, including using email, spreadsheets, and messaging systemsWilling and able to update job knowledge by participating in educational opportunities, reading technical publications, and the likeMust possess a high school degree or GED equivalent4+ years related service technician experience preferredMAS is proud to be an equal-opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.The physical demands of your job must be met to perform the job’s essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Compensation Details$22 – $30 / Hourly

Expected salary

$22 – 30 per hour

Location

USA

Job date

Wed, 22 Jan 2025 02:33:18 GMT

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