Renewal Specialist

Job title:

Renewal Specialist

Company

Fortinet

Job description

Job Description:Renewal Specialist – Sophia AntipolisThe Renewal Specialist resource is part of the EMEA Renewal central team, reporting into the Renewal Director and proactively supporting operational functions of the Renewal Sales cycle.The Renewal Specialist must be able to communicate effectively with various stakeholders such as Renewal Team Leaders, local Representatives, IT, as well as with our distributors and resellers.This is Quota carrying position tied to GEO Renewal goals.Responsibility

• Manage inbound renewal inquiries coming from both internal teams and channel or customers.
• Assist with maintaining high quality data hygiene in our renewal tools and Salesforce.com to ensure accurate reporting.
• Documenting guideline and internal operation policies and processes.
• Proactively maintain up to date the documentation on internal and external portals.
• Assist with New Hire setup onboarding and training organisation on Renewal process & best practices.
• Cross functional interaction with other teams such as IT, Order Management, Customer Support, Enterprise Agreement team, Pricing, Marketing & Sales to ensure alignment on renewal processes.
• Assist in renewal operations tasks in backup of local renewal reps. (quote creation, reporting etc).
• Perform other duties and projects, as assigned, to support the growth of our business.

Skills And Requirements

• Fluent in English plus another language would be advantageous
• Excellent Written and Oral Communication Skills Required
• Strong Understanding of MS Office
• Salesforce and Tableau knowledge preferred.
• Strong documentation and communication skills.
• Customer oriented and attention to detail required
• Experience in renewal business desired
• Possess a strong work ethic and team player mentality.
• Strong communication, organizational and problem-solving skills; ability to “think outside the box”.

Fortinet
From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, we secure the largest enterprises, service providers and government organizations around the world.
Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network – today and into the future. We have proven to be a truly innovative technology driven network security company with over 619 registered Global Patents. This is over 3 times more than our closest most innovative competitor!About Us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network – today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.#LI-HybridAbout Us: Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.

Expected salary

Location

Sophia-Antipolis, Alpes-Maritimes

Job date

Thu, 06 Jun 2024 02:18:05 GMT

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