Reservation Agent – Franchise

Job title:

Reservation Agent – Franchise

Company

Hilton

Job description

Job RequirementsHotel Sax Paris (5) is assembling its opening team and is looking for a future Reservation Agent.The Hotel Reservation Agent is responsible for managing bookings for both individual and group clients, ensuring high-quality customer service. The role involves maximizing the hotel’s occupancy rate while optimizing revenue.Responsibilities:Reservation Management:

• Receive and process booking requests (direct, phone, email, website, online booking platforms).
• Enter reservations into the hotel’s management system (PMS).
• Ensure the accuracy of client information (dates, number of people, preferences).
• Modify or cancel reservations according to client requests.

Guest Relations:

• Respond to client inquiries regarding rates, special offers, hotel services, and booking conditions.
• Provide courteous and professional telephone reception.
• Offer solutions to special requests (upgrades, additional services).
• Ensure guest satisfaction before arrival.

Sales Optimization:

• Promote the hotel’s offers and packages.
• Suggest additional services at the time of booking (breakfast, spa, transfers).
• Contribute to increasing the conversion rate of booking inquiries into confirmed sales.

Interdepartmental Collaboration:

• Communicate specific client needs to the relevant teams (reception, food and beverage, housekeeping).
• Coordinate with other departments to ensure a smooth guest experience.
• Provide booking forecasts and occupancy rates to management.

Reporting:

• Track booking statistics (cancellations, no-shows, occupancy rates).
• Prepare weekly or monthly reports on reservations.

Work ExperienceRequired Skills:Technical Skills:

• Proficiency with hotel management systems (PMS) and online booking platforms (Booking, Expedia, etc.).
• Knowledge of office tools (Excel, Word, Outlook).
• Skills in reservation management and sales.

Languages:

• Fluency in French and English (written and spoken).
• Knowledge of additional languages is a plus (Spanish, German, etc.).

Interpersonal Skills:

• Excellent communication and customer service orientation.
• Patience and ability to manage stressful situations.
• Diplomacy and responsiveness in problem-solving.

Working Conditions:

• Work in rotating shifts (including weekends and holidays).
• Direct contact with clients, primarily via phone or email.

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Expected salary

Location

Paris

Job date

Thu, 27 Feb 2025 08:00:20 GMT

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