Reservations Executive

Job Number 24133251

Job Category Rooms & Guest Services Operations

Location The Park Tower Knightsbridge Luxury Collection Hotel London, 101 Knightsbridge, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

The Reservations Executive is a key part of the property front office team and point of contact for guests and collaborate closely with the Sales Department. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes and cancellations from guests via phone, email and other booking channels. This role is key in driving Bonvoy Enrollments and supporting data analysis to maximize revenue growth opportunities.

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate. staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

SCOPE

Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Read and visually verify information in a variety of formats. Perform other reasonable job duties as requested.

In return for your hard work, we give you…

• Service Charge

• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!

• £5 breakfast when staying in any of our European hotels

• Discounted food & drink in restaurants and bars at Marriott International hotels

• Discounts for your friends and family

• 28 Holiday days (increasing with length of service)

• Paid breaks and free meals on duty

• Employee Assistance Program

• Company Pension Scheme

• Cycle to Work and EyeCare schemes

• Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories

• Wellness and mental health programmes

• Amazing staff parties & activities

• Length of Service and monthly recognition awards and gifts

• World class training and development

• Unlimited career opportunities (internationally and locally)

• …and much more

Where you will work:

Situated in the heart of one of London’s most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International’s Luxury Collection brand, is a stone’s throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city’s most stylish set. Timeless elegance and contemporary design blend seamlessly in our elegant lobby and reception area. Our iconic circular tower’s 271 accommodations are all consistently spacious with open views of London. Suites include the distinguished service of the Park Tower Butler as well as breathtaking London skyline and Hyde Park views.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe’s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination’s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.