Resident Engagement Coordinator

Job title:

Resident Engagement Coordinator

Company

FirstPort

Job description

At Innovus we are committed to delivering market leading solutions and professional services and as a Resident Engagement Coordinator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.Main Purpose of JobThe Resident Engagement Coordinator is responsible for contributing to the production of high quality, bespoke resident engagement strategies across a portfolio of high-rise buildings. This role involves working closely with a number of key stakeholders in order to create a tailored approach to each strategy that will enhance the overall engagement of residents and create and nurture a sense of community. The Resident Engagement Coordinator will support strong client relationships, as well as maintain positive relationships with managing agents and housing associations.Position in OrganisationThis role reports to the Resident Engagement Manager.Main Responsibilities

• Contribute to the production of consistently high-quality engagement strategies
• Develop and tailor each engagement strategy, based on resident and client feedback
• Encourage and propose new and innovative recommendations for resident engagement, to be agreed with managing agents, to increase response rates and overall satisfaction
• Continuously provide feedback and suggestions to support the development of the engagement process to ensure it is effective and relevant
• Collaborate with managing agents and the wider building safety team to ensure service consistency across Innovus Building Safety
• Support strong client relationships
• Maintain accurate records – ensuring accurate completion numbers in order to reflect proposed billing
• Contribute to accurate and thorough progress reporting, to include completed and in progress strategies
• Stay up to date with legislation changes in relation to building safety, and more specifically, resident engagement.

Technical Skills and experience

• Excellent communication and presentation skills
• Experience using Microsoft Excel, PowerPoint and Word
• Understanding of leasehold management is desirable
• Understanding of building safety requirements for resident engagement is desirable

Diversity and InclusionWe’re committed to promoting diversity at Innovus and recruit on merit. We will consider applications from job share applicants.Innovus is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If you have a disability, please let us know what adjustments you may need to the recruitment process to perform your best.Ready to apply?Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.Please note, due to our sector all roles are subject to an Enhanced DBS.If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.Job AdvertNot SpecifiedAbout The CompanyNot Specified

Expected salary

£28000 per year

Location

Luton

Job date

Sun, 16 Feb 2025 04:50:37 GMT

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