Retail DTC Global Business Process Lead, Next Generation Transformation

Ref #:

W152130

Department:

Business Strategy

City:

London

State/Province:

London

Location:

United Kingdom

Pay Range Max

Pay Range Min

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Retail Direct to Consumer Global Business Process Lead will bring specific business process / solutions competence and experience within RL of the Retail DTC function including the following process: DTC Pricing and Retail, DTC Retail Store Ops and DTC Customer Activity Repository. This role will take responsibility for activities defined below.

The role will focus on creating a detailed understanding of the current AS-IS business processes / solutions before working closely with the RL project team and the ERP application vendor to help map out the future high level TO-BE processes. This is ahead of the detailed design phase that will be initiated in 2025.

After mapping the AS-IS and TO-BE processes / solutions, the role will make contributions to the plan for the design, build, testing and deployment phases of the project ensuring all functional and reporting activities are identified and accurately represented in the TO-BE state.

The NGT ERP project will implement the transformation across RL by region. In a key activity, this role will identify the impact on the respective business function and associated process areas to define specific interim operations requirements including reporting, special processing or other requirements to support multiple cut overs while the ERP is implemented into RL.

The role may involve some travel and will require working with colleagues of the same function in other regions. This is a truly global program, so collaborating in the Ralph Lauren way is required.

Essential Duties & Responsibilities

• Work with all the IT, business, vendor teams to ensure the scope is in alignment with expectations and the budget.
• Create a clear picture of the current AS-IS, documenting the data flows and dependencies and integration points for the current ERP and Edge systems by region.
• Ensure that the ownership (business and IT) is clear across the edge systems and that their responsibility as part of the cutover is clear. This includes identifying the need for any interim or migration activity, which will be quantified and factored into the project plan.
• Identify gaps in any of the respective process or technical areas in the TO-BE solution so that mitigation can be created (possibly at a later stage) to remedy.
• Prepare the various teams as much as possible for the upcoming mobilization. Use the engagement to educate, but also to listen and absorb and represent back the findings of the teams.
• Create an approach to testing that will enable an agile approach to developing and releasing new capabilities that encompasses the edge systems to create a common method across the RL systems in scope.
• Working with the various teams develop the high level cut over approach by system by object by phase to include but not limited to: PO, SO, inventory, financial reporting, product migration, retail locations, master data, internal controls and management standards.
• Assist in identifying training needs to facilitate knowledge required by the teams.
• Develop and maintain individual and integrated project plans, including scope, objectives and milestones, deliverables, risks and issues.
• Agree an overall approach for the capturing of business requirements, documentation, testing criteria in an efficient manner that will allow for a more agile approach to managing change going forward.

Experience, Skills & Knowledge

• Substantial Strategic cycles with a proven track record in related role
• Has a strong understanding of global master data structure within an ERP across product and customers within a fashion apparel business.
• Demonstrate a working understanding of item creation and master data management processes.
• Experience within a vertically integrated retail environment; fashion apparel experience is highly desirable.
• Has a strong understanding of procure to pay processes for merchandise within a multi branded global fashion apparel business.
• Must be adept at translating complex concepts into actionable plans & ability to confidently engage with and influence senior executives.
• Possesses strong analytical skills: Leverages data to make strategic decisions.
• Possesses a strong strategic vision but is also comfortable taking a hands-on approach to achieve results.
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