Sales Executive Team Leader Hybrid- Westin St. John

Job title:

Sales Executive Team Leader Hybrid- Westin St. John

Company

Marriott Vacations Worldwide

Job description

Our vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.Toggle navigation Toggle search

• Our Company

Our vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.

• Our Values

• INVESTOR RELATIONS

• Careers

• CAREERS

Toggle navigation Toggle searchOur vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.Keyword:
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0″ ng-cloak> * {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Locations (up to three): {{$item.description}} {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Sales Executive Team Leader Hybrid- Westin St. John in The Westin St. John Resort Villas at Marriott Vacations WorldwideDate Posted: 5/3/2025×Join Our Talent NetworkWhy Join Our Talent Network?Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

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By joining our Talent Network you have not officially applied to a position.By joining our Talent Network you have not officially applied to a position.Thanks for joining our Talent Network, {{ vm.userName }}By joining our Talent Network you have not officially applied to a position. To apply for this position, please click the continue button.Redirect in {{vm.counter}}Share With:Job OverviewEmployee Type:Full-TimeLocation:300A Chocolate HoleJob Type:Experience:Not SpecifiedDate Posted:5/3/2025Job ID:JR77873About UsTHE WESTIN ST. JOHN RESORT VILLASJob DescriptionJOB SUMMARYContribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert
prospective owners into purchasers as well as reload Owners. Support Sales Executives by performing sales closings as part of a
Take-Over process or when the Sales Executive is not licensed to perform closings on their own. Develop relationships with
prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and
preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and
legally required documents are completed accurately and in a timely manner. Maintain the customer relationship after the sale is
complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads,
referrals, additional sales). Provide mentoring, coaching, consultation and feedback to Sales Executives on a regular basis. May also
be responsible for delivering specific training opportunities as required and directed by sales management.CANDIDATE PROFILEEducation and Experience Required:

• High school diploma or GED,
• Proficiency in English (additional language required for certain positions),
• Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law.

Preferred:

• One-year related experience

Successful Candidates Will Be Willing To:

• Work at night (occasionally),
• Must be willing to work weekends and holidays as required by business needs.

JOB SPECIFIC TASKS

• Support Sales Executives:
• Perform sales closings as part of a Take-Over process.
• Perform sales closings for Sales Executives who are not licensed to perform a closing on their own.
• Assist less experienced Sales Executives with the contract closing process.
• Provide coaching and feedback to Sales Executives on a regular basis.
• Work with less experienced Sales Executives to improve their sales process, strategy, script and presentation skills. This may include providing specific training opportunities on a one to one basis or in a group setting as required and directed by sales management.
• May be required to conduct ride-a-longs to provide feedback on sales executive performance and report back to sales management.

• Building and Maintaining Customer Base:
• Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from owners.
• Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
• Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.

• Giving Sales Presentations:
• Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
• Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport.
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation.
• Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sale distribution site.
• Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs.
• Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized.
• Practice and continue to develop and improve sales script and presentation.
• Ensure clear understanding of financing options and present as an approach to ownership.
• Prepare for daily appointments/tours (e.g., review tour sheet, owner history, presentation details, etc).
• Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

• Conducting and Managing Business Transactions:
• Assure complete and accurate processing of documents pertaining to sales.
• Review details of contracts with prospective owners and Owners once they decide on purchase.
• Thoroughly review loan applications and financial documents with the customer and ensure completed properly.
• Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
• Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality.
• Complete purchase summary worksheet at end of each sale.
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities.

• Providing Service to Others:
• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.

• Other:
• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
• Demonstrate total understanding of the culture and processes of the organization.
• Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
• Participate in formal training sessions offered by management team.
• Attend daily huddles and regularly scheduled team/manager meetings.
• Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building.
• Perform other duties as assigned.
• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Job Requirements #US Sales & MarketingCHECK OUT OUR SIMILAR JOBSSign Up for Job AlertsTake the first step in charting your own course by joining our Talent Network. It’s the best way to stay informed and receive alerts for exciting jobs that may be perfect for you.LinksCareer LinksFollow us on social media© Copyright 2011-2024 Marriott Vacations Worldwide Corporation. All rights reserved.

Expected salary

Location

St John, Cornwall

Job date

Fri, 07 Mar 2025 02:13:04 GMT

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