Sales Operations Manager, Amazon Devices, Amazon Devices

Job title:

Sales Operations Manager, Amazon Devices, Amazon Devices

Company

Amazon

Job description

DESCRIPTIONDo you have a passion for the latest Alexa-enabled consumer electronics and technologies? Are you a strategic thinker, able to identify new ways of doing things and manage complex projects that drive business success?Within Amazon Devices, the EU Offline Retail organization owns the strategy and execution of all Device sales (Echo, Kindle, Fire TV and Fire Tablets) delivered through key retail partners in Europe (aka, the “Offline channel”). Within this organization, we are looking for an analytical self-starter and action-driven program manager to join the Sales Operations team. In this role, you will act as a strategic business partner to Offline leadership, and support Sales and Marketing Managers with strategy, insights, tools, mechanisms and operations to reliably drive success across the Offline channel.As Sales Operations Manager, you will own two types of responsibilities:
(1) Business Operations: ensure that the EU Offline Retail organization is running in the right direction and with operational excellence. Support strategic business rhythm (OPx, WBR, MBRs), provide actionable insights and develop scalable mechanisms to drive efficiency. These projects are usually EU-wide.
(2) Retailer success operations: become an expert on the end-to-end operations of selling Amazon Devices in Offline, and support their smooth execution with retailers. This covers everything from retailer set-up, to tracking sales, managing financial claims, optimizing promotions and launching new products. This specific position focuses on DE/AT retailers, but you will also be an EU-wide subject matter expert on selected topics (e.g., promotions).This role requires experience in Program Management, business inspection, and owning internal mechanisms. You must demonstrate a strategic mindset, strong influencing skills to work with cross-functional teams and leaders, and the ability to navigate ambiguity.Key job responsibilities

• Lead key business rhythm activities (e.g., WBRs, MBRs), continuously improving these mechanisms to drive business inspection and efficient decision making.
• Coordinate strategic planning processes, including OPx, QxG or Goal cycles for the EU Offline organization.
• Support Account Managers and Marketing Managers with actionable business insights.
• Manage complex, multi-faceted projects to improve Offline operational efficiency and effectiveness. Scale successful solutions across geographies and product lines.
• Oversee account setup and management for DE/AT retailers, and become an expert on their end-to-end operations.
• Optimize and execute the promotion strategy for the Offline channel.
• Become an EU-wide subject matter expert on specific topics (e.g., promotions, logistics, claims…).
• Collaborate with cross-functional teams (Finance, PLs, DEE, Logistics, CPFR) to solve DE/AT accounts issues and drive growth.
• Represent Offline interests in internal forums and influence operational decisions to account for retailer needs and promote the best Offline customer experience.

BASIC QUALIFICATIONS– Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
– Several years of relevant professional experience in Sales, sales operations, or program management roles.
– Fluency in English
– Proven track record of managing complex projects and delivering results in ambiguous environments
– Analytical skills and experience using data and metrics to drive improvements.
– Excellent communication and presentation skills, with the ability to influence senior stakeholders
– Demonstrated ability to balance strategic thinking with hands-on execution
– Ability to navigate ambiguity to solve problems and deliver successfully with high attention to detail.PREFERRED QUALIFICATIONS– Experience in retail or Consumer Electronics products.
– Master’s degree in Business Administration, Operations Management or related field, or MBA.
– Experience with process automation and optimization techniques
– Familiarity with Alexa-enabled devices and Amazon’s device ecosystemAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Expected salary

Location

London

Job date

Sat, 18 Jan 2025 23:45:18 GMT

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