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Overview
Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!
Benefits:
The Scheduling Training Manager is responsible for coordinating new hire onboarding, training, continuing education, retraining and organizational policy creation for Call Center (CNT, Scheduling, Customer Service). This role is responsible for the organization of training materials/documents and onshore, offshore, on-site training and remote on-going training. The manager will prioritize knowledge transfer, process improvements, improving patient accessibility and reducing patient complaints through better education. The training manager will own all training out put, and partner closely with other call center leaders for shared success.
Responsibilities
Process/Training Development (80% of the time):
Training Team Development (20% of the time)
Qualifications
EDUCATION:
EXPERIENCE:
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