Senior Account Manager

Job title:

Senior Account Manager

Company

Grantify

Job description

Are you passionate about creating seamless client journeys, turning data into actionable insights, and building lasting partnerships? If so, this role could be the perfect fit for you!We’re looking for a Senior Account Manager to join our team and play a critical role in ensuring the success of our clients. Acting as the bridge between the sales team and our consultants, you’ll manage the client journey from onboarding to project completion, maintaining high retention and engagement throughout the process.In this data-driven role, you’ll organise client information, transform data into meaningful insights, and set clear, transparent expectations for both clients and internal teams. You’ll be the key point of contact for clients, ensuring their experience is seamless and their needs are met efficiently.Your missionTo oversee the client journey from start to finish, ensuring smooth transitions, clear communication, and high client satisfaction.Key Responsibilities:

• Collaborate with the sales team to drive customer acquisition and retention.
• Build and maintain a deep understanding of the client base to create sustainable client management strategies.
• Act as the primary point of contact for client inquiries, feedback, and grievances, ensuring swift and effective resolution.
• Manage relationships post-sale and R&D submission to foster long-term partnerships.

Why You’ll Love Working HereAt Grantify, you’ll join a collaborative, high-energy team where your work directly impacts client success. We value innovation, ownership, and personal growth, giving you the opportunity to make a real difference while advancing your career. If you’re looking for a dynamic, supportive environment where your contributions are valued, you’ll thrive with us.Who You Are

• You’re a relationship builder who thrives on creating seamless client experiences.
• You’re highly organised and comfortable handling large amounts of data to drive insights and decisions.
• You’re a clear and confident communicator who can set and manage expectations effectively.
• You have a proactive mindset and take ownership of your work to keep projects on track.
• You’re adaptable, persuasive, and able to manage multiple stakeholders with ease.

Your Background

• Proven experience in account management.
• Strong organisational skills and experience working in a data-driven environment.
• Exceptional listening, negotiation, and presentation skills.
• Comfortable managing multiple client relationships and juggling competing priorities.
• Excellent verbal and written communication abilities.
• Experience collaborating with internal teams to deliver results for clients.
• Strong critical thinking and problem-solving skills.
• Keen attention to detail and ability to meet deadlines.
• Resilience and adaptability to thrive in a fast-paced environment.
• Experience with R&D Tax Credits is a huge bonus, but we will consider applicants who don’t have direct R&D Tax Credit experience.

Note: This position is UK-based, and applicants must have the right to work in the UK.Perks & benefits (UK)💸 Competitive Compensation: Attractive salary + uncapped commission that will be disclosed to you at the very first stage of our process.🌞 Generous Leave Allowance: 25 days annual leave + bank holidays.🩺 Health and Wellbeing: Private medical insurance for your well-being.💻 Work from Home Support: Remote setup budget for a comfortable and efficient workspace.🎉Social Connectivity: Quarterly socials for camaraderie and shared experiences. We run a company-wide social every year. Last year we all went to Barcelona 😎 This year, it was Rome! 🍕🤱Enhanced Parental Leave: Support during significant life moments.About GrantifyWe are a dynamic generative AI start-up that has rapidly grown from a 2-person founding team to a vibrant workforce of over 100, with a strategic expansion into the US market. On average over the past three years, Grantify has doubled in size annually, earning recognition as the 46th fastest-growing company in the UK for 2024. As a certified B-Corp, we are committed to balancing purpose and profit, ensuring our impact benefits not only our clients but also the broader community and environment.Our unique AI grant writing platform has successfully raised over $150 million for start-ups, helping businesses across various industries secure substantial government funding, reaching up to seven figures. We simplify the complex landscape of government grants and funding opportunities, enabling technology enterprises to access funds eight times faster than the industry average. We are proud of our 4.8 rating on TrustPilot, reflecting our commitment to exceptional service and results.Looking ahead, we have ambitious plans to raise $1 billion in funding and become the number one funding launchpad globally. Join us on this exciting journey and be a part of our innovative team shaping the future of funding opportunities.Hiring Process * Screening Interview (30mins)

• Manager Interview (30mins)
• Final Interview + Task (45mins)

Our Commitment to DiversityAt Grantify, we believe in fostering an inclusive environment where diversity is celebrated. We encourage applications from people of all backgrounds and are committed to building a team that reflects a variety of perspectives and skills.Ready to make an impact? Apply today and help us shape the future of funding opportunities!If you’re interested in this opportunity, please apply directly through this advert. This helps us ensure every candidate is considered fairly and experiences a consistent process. Unfortunately, inquiries through email or LinkedIn messages fall outside our application system, so we may not be able to respond individually or track your application accurately. Thank you for helping us create a smooth, fair, and inclusive hiring experience.We are a dynamic generative AI start-up that has rapidly grown from a 2-person founding team to a vibrant workforce of over 100, with a strategic expansion into the US market. On average over the past three years, Grantify has doubled in size annually, earning recognition as the 46th fastest-growing company in the UK for 2024. As a certified B-Corp, we are committed to balancing purpose and profit, ensuring our impact benefits not only our clients but also the broader community and environment.Our unique AI grant writing platform has successfully raised over $150 million for start-ups, helping businesses across various industries secure substantial government funding, reaching up to seven figures. We simplify the complex landscape of government grants and funding opportunities, enabling technology enterprises to access funds eight times faster than the industry average. We are proud of our 4.8 rating on TrustPilot, reflecting our commitment to exceptional service and results.Looking ahead, we have ambitious plans to raise $1 billion in funding and become the number one funding launchpad globally. Join us on this exciting journey and be a part of our innovative team shaping the future of funding opportunities.

Expected salary

Location

London

Job date

Wed, 27 Nov 2024 23:42:07 GMT

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