Senior Advisor, Payments (PRESTO) Executive Communications & Engagement

Job title:

Senior Advisor, Payments (PRESTO) Executive Communications & Engagement

Company

Metrolinx

Job description

Job Description:Contract long term up to 3 yearsMetrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.The Senior Advisor provides support to the Chief Payments Office in the areas of internal and executive communications, employee engagement, Senior Management Team, stakeholder management, and enterprise strategy alignment activities. They will provide research and analysis in support of the evaluation and development of communications, processes and procedures, and coordinates and/or leads the development and implementation of CEO, SMT and Board reporting and initiatives.What will I be doing?

• Manages and leads the strategic delivery of internal communications programs and, where appropriate, external communications programs that accurately reflect the objectives, activities, and requirements of the Payments (PRESTO) division by:

• Leading the development of appropriate communications strategies to advance the Chief Payments Officers’ (CPO) goals within the Payments division, working in coordination with the CPO and Payments (PRESTO) Leadership Team, that consider divisional objectives and operations, forecasts needs, and ensures the successful achievement of outcomes including:

• delivering useful, timely, and effective information across the division,
• business strategy implementation, and
• sustainment of a positive high-performing culture.
• Overseeing development of communications plans to implement overall strategies and respond to business requirements, directing team members as appropriate and drafting and reviewing content as needed
• Leading the development of executive communications strategies, plans, and activities for staff (e.g., newsletters, town halls, all hands calls, all-staff memos, special events, etc.) to maximize transparency and promote awareness of organizational priorities
• Leading the development and maintenance of the Payments (PRESTO) divisional intranet content
• Leading the Payments Engaged People Committee and supports the development and execution of the annual engagement action plan
• Producing executive reports and presentations for Metrolinx governance bodies, including the Board of Directors to ensure members are well informed of Payments (PRESTO) progress on priority initiatives
• Develops and implements communication strategies and materials that support key initiatives and convey program changes to all stakeholders, including presentation materials that support divisional engagement strategy by:

• Leading the development and delivery of Payments (PRESTO) correspondence on key issues
• Developing briefing materials and presentation materials
• Coordinating the development and approvals of Payments (PRESTO) specific enterprise-wide communications
• Working closely with internal stakeholders and the CEO’s Office for consistent messaging and tone of voice
• Manages requests and interactions for speaking engagements and other public appearances and interactions
• Develops speaking notes with Corporate Communications
• On behalf of the Chief Payments Officer, manages multidisciplinary CEO, SMT and/or Board initiatives / projects in partnership with corporate stakeholders

What Skills and Qualifications Do I Need?

• Completion of a degree in Public Administration, Business Administration or related discipline. Post-graduate (Master’s Degree) is an asset
• Demonstrated experience providing advice to senior executives, leading teams, managing and reviewing written materials and managing projects from inception to implementation
• Expert communications skills and competencies
• Organizational skills to support multiple priorities and navigate through ambiguity
• Self-directed problem-solver taking initiative and proactively addressing issues working with minimal oversight
• Proven ability to work in a dynamic, cross-functional team atmosphere
• Interpersonal, facilitation, and diplomacy skills to facilitate meetings with various stakeholders with diverse, and often opposing, interests
• Interpersonal and oral/written/presentation communication skills to draft correspondence, develop and make presentations, prepare reports and briefings, etc.
• Ability to develop detailed reports and work plans to support the achievement of objectives
• Proficiency in the use of project management software, MS Office (Outlook, Word, Excel, PowerPoint, Visio, Project Office, etc.) and other computer applications

Don’t Meet Every Requirement?If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.Accommodation:We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email .Application Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.#LI-SS1

Expected salary

Location

Canada

Job date

Thu, 19 Dec 2024 07:09:43 GMT

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