Senior Analyst (Data and Operations)

Job title:

Senior Analyst (Data and Operations)

Company

Nationwide

Job description

As a Senior Analyst in our Capability and Operations team, you will play a critical role in supporting our technical and data processes. This includes ensuring that our core applications, operate as we need them to, our data processes are robust and resilient, and we continuously improve to achieve our personalisation goals. You will have an eye for detail and enjoy working in an environment of data, process, controls and governance. You will work with colleagues who are designing and delivering campaigns and create effective capabilities to meet our demanding campaign objectives and work closely with colleagues in Operations and Transformation to ensure our data and data solutions are developed in line with the Customer, Brand and Engagement (CBE) strategy. This includes onboarding new data, understanding data needs, building and maintaining data solutions as well as governing and controlling our data.We think every communication and interaction presents a unique opportunity to bring to life our brand promises allowing us to demonstrate our point of difference. This might be focusing on short term campaign activity or how we deliver more longer-term brand building and emotional engagement with our customers, staying relevant at all stages of their lives. Stable, robust, and resilient operational foundations are critical to this. If you are experienced in 1-2-1 marketing, personalisation with a strong operations and data background who can help us optimise our ways of working then we want to hear from you.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our London or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingYou’ll be working in a lively, supportive team that has accountability for the operational, data operations and data governance activity to support the delivery of personalisation of 1-2-1 marketing communications that deliver against our Society KPIs.You will be a subject matter expert in a small team that will take accountability for all data processes to support this 1-2-1 activity, with a particular focus on improving how we manage data for the team and reduce our reliance on ad hoc feeds. This is a busy, interesting and fast-paced role ensuring that the data foundations for 1-2-1 communications can be trusted and significantly improved over time.You will also support key projects that are outside of operational delivery, for example systems upgrades and data testing where you are part of a matrix team working to a specific project plan.About youWe’re looking for somebody who has:

• Excellent understanding of how data is managed, transformed and governed to meet marketing needs.
• Experience of working with data, including an excellent working knowledge of the typical data sources and processes required for 1-2-1 communications
• Experience using SQL, SAS, Power BI/Power Query or other similar tools
• Proven experience of working in a fast paced operational and delivery environment.
• Excellent working knowledge of Data Protection Legislation e.g., UK GDPR and PECR and how it applies for marketing communications, particularly 1-2-1 communications.
• Numeracy and critical thinking: you can quickly impact assess complex project requirements and work with stakeholders to find effective solutions. Able to pay attention to the detail alongside the bigger picture.
• Experience of managing and influencing internal stakeholders and external suppliers.
• Excellent planning and organisational skills and ability to manage and own multiple competing priorities and deliverables. Able to work within a well governed environment and optimise processes.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Gympass – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.Please note that should you be successful in securing this role the job title on our internal systems will be Senior Analyst#LI-POST

Expected salary

Location

London – Swindon

Job date

Sat, 24 Aug 2024 05:25:02 GMT

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