Senior Associate Director

Job title:

Senior Associate Director

Company

FirstPort

Job description

• Leading and developing a regional team of property managers to deliver a high-quality factoring service underpinned by core values and objectives.
• Meeting and liaising with clients and customers to ensure that we continue to exceed their expectations and deliver excellent customer service consistently.
• Working with the business development team to develop bids for new business and product development.
• Accountable for embedding new systems and processes, ensuring we continue to lead with technology across FirstPort.

This role reports to the Operations Director.Key skills/ Experience required for this role:

• Proven experience within the factoring industry
• Has led large, geographically dispersed operational teams to deliver a high-quality service and standards-led operation.
• Experienced in liaising with clients and customers, leading meetings.
• Strong commercial acumen: has preferably had P&L responsibility, is able to use data and insights to make decisions.
• Able to build and provide leadership to a large team, developing future leaders.
• Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors.
• Able to identify process inefficiencies and drive cultural and process improvement programmes.
• Experience in or an understanding of the property market.

Who are we?FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.The benefitsOur customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.What’s next?To start your application for this role we will ask you to upload your CV and answer a few questions.Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.Job AdvertNot SpecifiedAbout The CompanyNot Specified

Expected salary

Location

Scotland

Job date

Sun, 08 Dec 2024 01:32:32 GMT

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