Senior Credit Controller

Senior Credit Controller

Job ID

210417

Posted

18-Mar-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Accounting/Finance

Location(s)

London – England – United Kingdom of Great Britain and Northern Ireland

Senior Credit Controller

You will manage a high volume and value ledger. Be responsible for organising when debts fall under your ownership to chase and when to pass to our Bad Debt Controller. The work is driven by networking with the business and clients and building strong relationships with your contacts to ensure the payment of debts and resolution of all queries.

Key Responsibilities

• Taking a proactive role in managing and collecting debts using pro-active collection techniques.

• Adhere to all credit control processes and develop where necessary

• Effectively manage workload across portfolio of clients

• Promote and develop relationships with key contacts throughout the business and with our clients.

• Manage queries to resolution through investigation, reconciliation and escalation

• Hold regular meetings/con calls with property managers/surveyors to review client debt

• Recommend bad debt write offs where applicable

• Assist Treasury team with allocation of monies and maintenance of accounts

• Respond to relevant client enquiries

• Partner the business to reduce debt position

• Accurate records of all chasing activity

• Maintain mailboxes and ensure all queries cleared

Person Specification/Requirements

• Experience required: Ledger Management: Experience in managing high volume and high value ledgers, including tracking and reconciling accounts.

• Experience required: Debt Collection: Proven ability to organise and prioritise debt collection activities, including knowing when to escalate to a Bad Debt Controller.

• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority

• Excellent communication skills, both verbally and in writing

• Maintains a positive attitude towards routine tasks

• Accurate and exceptional attention to detail

• Pro-active and enjoys working autonomously and as part of a wider team

• Confident and assertive where required

• Team player who deals effectively with colleagues and clients

• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met

• Ability to remain calm under pressure

• Strong organisational skills

• Ability to achieve targets and strive for continual improvement

Key Skills

• Proficient with Microsoft Excel, Pivot tables and vlookups desirable

• Experience using other Microsoft Office applications (incl. Word, PowerPoint, MS Outlook).

• Experience of working in a high volume, target driven environment

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

Working at CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)