Senior Customer Success

Job title:

Senior Customer Success

Company

Beamy

Job description

AboutQui n’a pas utilisé au moins une fois Notion, Airtable ou Zoom ? Les applications SaaS sont partout pour faciliter notre vie professionnelle. Facilement accessible, le SaaS offre aux salariés de nouvelles façons de travailler.Beamy est une entreprise française qui accompagne plus de 40 acteurs majeurs tels que Decathlon, BNP Paribas, Vinci ou encore Orange. Nous permettons d’observer l’usage et de comprendre les besoins métier autour du SaaS dans l’entreprise.Job Description🌈 Diversity, Equity, Inclusion and BelongingResearch shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren’t afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 75% of the criteria.All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.We’re looking for a Senior Customer Success to join our team! You will play a key role in our land & expend strategy. Your main objective will be to build and strengthen relationships with our clients and secure strong sponsorship to sustain the business. You’ll be the orchestrator of the customer journey, coordinating the various day-to-day use cases.MISSION

• Ensure the ROI : Work closely with key accounts to define clear business objectives, timelines, priorities, and metrics of success. Your ability to forge strong relationships will be critical in guiding our clients towards their goals.

• Be the trusted advisor in SaaS Governance: Organize and lead a community of customers through sharing success stories, gathering feedback, and fostering peer engagement. Your insights will shape our approach to customer success.

• Be the main contact of the partnership: Ensure robust sponsorship across diverse stakeholders, including CTOs, Architects, Legal, Security, Digital Workplace, SAM, and more. Your role is pivotal in aligning these groups and securing Beamy’s strategic positioning within their ecosystems.

• Coordinate the customer journey at Beamy: You are responsible for the success of all customer projects and you set the tempo by delegating.

• Ensure Contract Renew & Upsell.

DESIRED EXPERIENCE

• You have at least of 8 years of experience within B2LargeB ensuring the customer satisfaction & business sustainability. Your seasoned background will equip you with the insights and strategies necessary for managing and expanding key accounts.

• You have worked with large companies also means working on the organisational and process issues into which the Beamy platform fits. You’ll be able to adopt a consultative stance to understand client’s challenges and suggest solutions or the steps that need to be taken to adapt.

• You know how to develop and implement renewal and upsell strategies.

• You’re fluent in French and very good level in Business English.

BEAMY’S OFFER

• Compensation: 90K to 110K package, plus stock options 💰

• Culture of Transparency: We’re an open book when it comes to salaries and the company’s financial health, offering clear paths for career progression, all within a positive and empowering atmosphere (think zero micromanagement and high levels of personal ownership).

• Impactful Role: Secure a pivotal spot in our team, playing a crucial part in Beamy’s rapid growth and global expansion.

• Top-Tier Benefits: Enjoy the finest health insurance and meal vouchers (Alan & Swile), alongside 5 weeks of vacation plus additional time off (RTT).

HIRING PROCESSWe’re keen to learn more about you! Please share your professional background (this could be your resume or LinkedIn profile) along with a brief message explaining why you believe we’re the perfect match for each other and what you envision for your future at Beamy.Rest assured, we’ll thoroughly review your application and will definitely get in touch. Looking forward to connecting with you! 🙃Here’s what you can expect next:

• A 30-minute introductory call with Leslye, Talent & HR Partner.

• A 30-minute video discussion with Joffrey, Head of Services.

• A case study to showcase your skills.

• A Culture Fit Interview with Leslye to ensure our values align.

• An on-site visit to experience our work environment firsthand over lunch.

Expected salary

Location

Paris

Job date

Thu, 24 Oct 2024 22:53:17 GMT

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