Senior Executive, Corporate IT in Mutiara Damansara, Malaysia


About You

As a Senior IT Executive within the Corporate IT sub-unit, you will play a crucial role in both maintaining and advancing our IT infrastructure. Your main responsibilities will involve comprehensive IT Asset Management and the provision of high-level support for end-user computing devices, alongside efficient resolution of incoming service tickets.

Your Day-to-Day

IT Asset Management (50-60% of time):

  • Masterfully manage and track assets using our Asset Tiger system, ensuring accurate lifecycle oversight.

  • Conduct detailed monthly audits of in-store devices to confirm inventory accuracy and completeness.

  • Maintain up-to-date, precise records of asset movements, reflecting real-time statuses.

  • Coordinate the setup and recovery of IT equipment for new hires and departing employees to minimize operational disruptions.

Ticket Management (40-50% of time):

  • Resolve incoming IT support tickets via Jira efficiently, prioritizing based on urgency and impact.

  • Provide level 3 technical support for a range of end-user devices, including troubleshooting complex issues in collaboration with the IT team.

  • Enhance response times and the quality of IT support services by working closely with other IT team members.

Audit and Compliance:

  • Perform regular IT audits, both on-site and off-site, ensuring adherence to company standards and regulatory requirements.

  • Manage onboarding and offboarding processes effectively, overseeing all IT-related aspects.

Additional Responsibilities:

  • Support a full spectrum of IT activities related to end-user devices such as notebooks, mobile devices, and printers.

  • Liaise with vendors and third-party service providers to ensure service quality and compliance.

  • Collaborate extensively within the larger IT Service Operations Unit to support broader operational needs.

  • Undertake other tasks as required by the department and operational demands.

Your Know-How

  • Excellent organizational and project management skills.

  • Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.

  • Ability to manage multiple tasks and priorities in a fast-paced environment.

  • Proficient in ITIL and IT service management platforms.


  • Bachelor’s degree in Information Technology, Computer Science, or a related field.

  • Minimum of 5 years of experience in IT operations, covering the full spectrum of IT end-user device support services.

  • Proficiency in IT service management software and ITIL best practices.

  • Demonstrated experience in the management of IT assets, including tracking, auditing, and comprehensive reporting.

Other Information

  • Reporting Manager: Senior Manager, Workplace Technology

  • Working Hours: 9am – 6pm, Mon – Fri

  • Working Location: HQ, KYM tower with weekly visits to Ascent.

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