Senior Incident Commander

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world’s first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

As a Live Site Engineer, you will play a crucial role in ensuring the smooth operation and availability of our company’s live production environment. You will be responsible for monitoring, maintaining, and optimizing the performance of our systems to deliver a reliable and uninterrupted experience to our customers. Your expertise and problem-solving skills will be vital in quickly identifying and resolving any issues that may arise, minimizing downtime and maximizing customer satisfaction.

What you’ll be doing

• Monitor the live production environment to proactively identify potential issues or anomalies.
• Respond promptly to system alerts, incidents, or outages, and take appropriate actions to resolve them.
• Collaborate with cross-functional teams, including developers, system administrators, and network engineers, to troubleshoot and resolve complex issues.
• Be the central point of contact for incidents providing periodic updates to stakeholders.
• Prepare and deliver incident reports to customers.
• Develop and maintain automation scripts, tools, and monitoring dashboards to streamline operational tasks and improve efficiency.
• Implement proactive monitoring and alerting mechanisms to ensure early detection of system issues.
• Participate in an on-call rotation to provide 24/7 support for production systems.
• Respond to and resolve critical incidents during on-call shifts in a timely manner.

What we want from you

Need to have

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Proven experience working as a Live Site Engineer, Site Reliability Engineer, or in a similar role.
• Strong knowledge of Linux/Unix systems, networking concepts, and web technologies.
• Proficiency in scripting languages (e.g., Python, Bash) for automation and tooling.
• Experience with monitoring and alerting tools (e.g., Nagios, Splunk, Datadog, Prometheus, Grafana).
• Experience Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
• Excellent problem-solving skills and the ability to think quickly and prioritize effectively in high-pressure situations.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Desire to grow in your technical skills beyond incident command.

Nice to have

• Experience in fraud or bot mitigation domain
• Experience using tools like FireHydrant

Why Arkose Labs?

Join an early-stage, fast-growing startup that is expanding in India where you get to make a mark being amongst the first hires. Join a company with pioneering technology built by passionate and ambitious people and work with some of the biggest names like Microsoft, OpenAI, EA, GitHub, Twitch, Roblox, and Twilio among others.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People – independent thinkers making data-driven decisions and taking project ownership
• Teamwork – building trust, respect, and integrity to openly communicate and constructively challenge one another
• Customer Focus – customer empathy and problem-solving obsession
• Execution – actions with precision, professionalism, and urgency
• Security –  our lens for implementing processes, procedures, and programs

Arose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.