Senior Incident Manager

ADP is hiring a Senior Incident Manager: Business Protection and Technology Assurance (BPTA)

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on our YouTube. channel: http://adp.careers/DEI_Videos

The position: In this position you will manage, coordinate and document complex and/or escalated incidents including, but not limited to, technical and business security incidents. This includes: facilitating consultations with stakeholders, managing stakeholder communication at all levels of the organization and being responsible for developing, analyzing and delivering related notifications, reports and metrics.

• Are you inspired by dynamically engaging with an international, wide range of business functions, levels and processes?

• Are you fluent in English, analytic, flexible, energized by accelerated action, compliance and process improvement focused?

Well, this may be the role for you.

Position in the organization: The Major Incident Manager: Business Protection and Technology Assurance (BPTA) is a member of the ESI Incident Management Team (EIM) within ADP’s Global Security Organization (GSO).

RESPONSIBILITIES

As a Major Incident Manager, you will act as a single point of contact in the EIM team during a reported incident and will work with the following teams: business unit (BU) management and Incident Response Teams, ADP Global Security Organization (GSO), GETS, GPT, Communications and Privacy and Legal teams to drive and execute activities within the framework of the major incident response process.

You will need to work within the EIM framework and assist in making decisions based on established ADP policies and standards with respect to incident reporting, internal escalations and internal notifications, as well as maintain, review and update the Incident Response Procedures (Playbooks/SOPs).

The duties performed as part of this role are instrumental in assisting ADP’s BUs with managing their response to incidents, meeting client service level agreements and contractual and regulatory obligations. The role holder interacts extensively and provides consultative support and training/exercising to a wide range of ADP associates and management on incident response (IR) procedures.

You will develop and maintain strong working relationships with the business, products, services, IT, and GSO groups to partner in the quality execution of IR activities, and, where appropriate, root cause determination and identification of remedial actions. The expectation is that you are able to fulfill the following functions effectively and timely, at times with discretion but always with high-quality. The execution of these functions is critical to client retention, client relationship and protecting ADP’s brand.

Essential Responsibilities:

• Coordinate and lead the response to major incidents that impact or could impact business operations, by coordinating with the different stakeholders and experts from ADP’s Global Enterprise Technology Services (GETS), GPT, GSO and BU’s impacted. All cases must be handled in a timely and appropriate manner, and in compliance with applicable ADP policies and incident handling procedures.

• Develop and/or contribute to the content for internal and external communications such as Client statements, associate talk tracks and post incident reports, and co-ordinate the approval and distribution of such communications.

• Continually review and improve GSO and the ESI BUs’ incident management processes and proactively make, or recommend improvements.

• Ensure all technical incidents are tracked and updated with appropriate incident details and that incident related documents (e.g., communications) are stored for reference and audit purposes.

• Manage the ESI IRT (Incident Response Team) Community program to promote collaboration, share best practice and mature the BUs’ levels of incident response readiness.

• Support/manage escalated business security incidents (e.g. unauthorized data exposure) as needed

Additional Responsibilities:

• This role can involve Project Management tasks such as successful planning, coordination, and execution of a variety of projects to ensure GSO and/or business goals and objectives are accomplished within designated timeframes.

PREFERRED QUALIFICATIONS TO SUCCEED IN THIS ROLE:

• A Bachelor’s degree or equivalent;

• Extensive commercial track record Incident Management, Security, Risk, Compliance or operational and business experience;

• A background in financial services, HR/payroll, business process outsourcing;

• Significant experience and affinity with Business Process Improvement principles and practices;

• Experience in Project Management;

• Fluent in English

OTHER SKILLS TO SUCCEED IN THIS ROLE:

• Strong written and verbal communicator, with the ability to adapt appropriately to all levels of the organization and situation. Able to consider and articulate the wider picture.

• Skilled in facilitating outcomes and building relationships, ensuring a collaborative approach to work.

• Structured and organized, with excellent attention to detail.

• Responsive, proactive, and has a desire to innovate and drive continuous improvement.

• Ability to work and think independently. Comfortable to challenge the status quo.

• Expertise with Microsoft Office

WHAT YOU’LL DO:

Here’s what you can expect on a typical day

• You will manage major technical incidents from start to closure:

• You will bring together the right people across multiple functions and countries to ensure that an incident is handled adequately.

• You will act as a liaison between the local business, Communications, GETS, GPT and internal Privacy, Legal and Security functions.

• You will ensure that senior management is aware of both risks and incidents and keep them updated about developing situations.

• You will work with multiple stakeholders on applicable internal and client communications.

• You will act as an advisor, trainer, and governor of a community of non-GSO incident responders and stakeholders in the business units.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to net out the best solution.

• Deliver at epic scale. We deliver real user outcomes using strong judgement and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.

• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.

• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.

• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.

• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Salary Range: ADP UPDATE

Apply today!>

EXAMPLE: Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY (ADA version: https://youtu.be/IQjUCA8SOoA )

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.