Senior Integration Engineer (Parental Leave Cover)
Lego
Job DescriptionWanted! Senior Engineer to build Salesforce Integration with 3rd party Suppliers and external systems to provide a customer 360 View and feed business intelligence solutions with raw data.Bring your Salesforce and AWS expertise and join our Salesforce Engineering team to help us shape and deliver our customer service and self service vision.No relocation assistance is offered for this positionCore ResponsibilitiesAs a senior engineer, you’ll be responsible for defining and delivering a connected Salesforce Solution to our Customer Service Centre, working in synergy with our product and design teams.On a day to day basis, the role will involve:
Play your part in our team succeedingThe Salesforce platform is key to providing excellent customer service solutions to the business and delighting our customers.The team provide the expertise to get the most from the Salesforce platform to provide customer self service and to make our customer service agents job easier with tools and automation, this allows them to focus on customer engagement resolving issues as quickly as possible and right first time.“It’s disappointing when things go wrong for our customers but working in our team means we have direct impact on customer service when they reach out to resolve an issue and we empower our customer service agents to deliver the best possible service to our customers, we give them the tools to resolve issues on first contact, getting it right first time, when a knowledge article or the chatbot answers the customers question before it reaches and advisor it’s even better.”Do you have what it takes?
Nice to haveSalesforce Service Cloud, Apex & LWC developmentApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.What’s in it for you?Here is what you can expect:Family Care Leave – We offer enhanced paid leave options for those important times.Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.Workplace – When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children’s Rights.Just imagine building your dream career.Then make it real.Join the LEGO® team today.
London
Fri, 24 Jan 2025 04:53:13 GMT
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