Senior IT Analyst Infrastructure

What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Senior IT Analyst Infrastructure focuses on gathering and interpreting data, gathering and documenting business requirements, and defining and documenting processes. This role can easily interpret information and resolve transaction / data / process / solution discrepancies versus documented requirements. Facilitates functional and non-functional requirements elicitation with business and technical audiences across the organization. Captures requirements in business requirements documents. Designs and documents process and process flow aligning with current and target state requirements, data, or solution. In partnership with technical subject matter experts (SMEs), translates business requirements into technical requirements leading to a solution design or design specification. Understands infrastructure technology (architecture, platforms, and services) concepts, functions, and uses sufficiently to assist technical subject matter experts (SMEs) to design a technical solution that meets documented requirements. Seeks to standardize, automate, and streamline data and processes. Identifies, monitors, and coordinates activities surrounding KPIs and use cases to ensure the solution meets the documented requirements.

Specialized Skills and Technologies

• Proficient with Microsoft Office Suite (PowerPoint, Word, and Excel, OneNote, Teams, and Visio)
• Superior verbal/written communication skills 
• Strong solution and/or business analyst experience 
• Experience in requirements gathering, problem solving, event and change management
• Experience in development of strategic communications plans to promote IT solutions, educate and influence internal audiences 
• Experience in leading requirements elicitation sessions with cross-functional business and IT audiences, authoring business requirements documents, user stories/use cases with defined acceptance criteria 
• Experience in applying Lean principles in process ownership or design
• Strong collaborator to ensure consistent messaging across various audiences and stakeholders
• Strong planning and organization skills
• Experience reporting and communicating project, program, portfolio and functional level status, issues, risks, and costs to executives
• Ability to take complex processes and present them in an easy-to-understand format

Primary Responsibilities

• Gather, analyze, and interpret requirements
• Gather and analyze data to identify trends and patterns 
• Submit reports and artifacts to the relevant project manager and management
• Help management and other teams achieve business goals and needs
• Establish new data gathering and analysis techniques within the organization
• Craft project documentation including, but not limited to, Use Cases, Business Requirements Document (BRD), Risk Register, Lessons Learned, Requirements Traceability Matrix
• Facilitate functional and non-functional requirements elicitation with both business and technical audiences across the organization
• Design and document processes and process flow (cross-functional process diagramming) aligning with requirements and data
• Partner with technical teams to translate business requirements into technical requirements leading to solution design
• Collaborate cross-functionally to enhance overall delivery of team
• Support the execution of a specific portfolio delivery management processes in response to business needs and requirements
• Produce project meeting minutes and track action items
• Analyze and interpret information for planning and control purposes as well as decision making
• Support and communicate across different business functions 
• Identify and mitigate risks
• Support communications, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, obstacles, issues, and conflicts
• Monitor, coordinate metrics, and act on exceptions to address issues
• Understand, communicate, and reinforce standard process concepts and methodology within the ETP organization 
• Assist in determining opportunities to redesign ETP processes to achieve better results
• Assist in determining opportunities to automate ETP processes and functions
• Perform other duties as assigned and contribute to the success of the department and function at Southern Glazer’s Wine & Spirits

Preferred Qualifications

• Master’s Degree
• Business Analyst (PBA, CCBA or IIBA) or Agile Analyst (AAC) certification
• ITIL v4 MP certification
• ITIL v4 Foundation certification
• Lean Six Sigma certification
• Industry-recognized certification in an infrastructure technology or technical domain (CCNA, AWS, CISSP, etc.)
• Experience in Infrastructure support, engineering, operations, architecture, or project delivery in an enterprise IT function with 10,000 – 20,000+ users

Minimum Qualifications

• Bachelor’s Degree 
• 3+ years leading medium to complex systems development multi-million-dollar projects at one time
• Critical thinker
• Analytical/ ID key interdependencies
• Influencer
• Results-oriented
• Excellent written and oral communications with the ability to tailor approach and message to align with the needs of the various audiences across all levels of the organization
• Excellent presentation skills
• Coaching/Mentoring
• Strategic thinker
• Ability to analyze an issue and troubleshoot through to a root cause and propose a resolution
• Proficient change management skills
• Capability to understand SGWS’ infrastructure and information security portfolios as well as how different systems, policies, and processes contribute to daily business operations
• Leadership skills and abilities to coordinate and influence teams across the organization
• Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunities
• Must be self-directed, autonomous, and yet be able to work well with multiple individuals at all levels of the organization on a regular basis
• Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities
• Understanding of IT processes and ability to translate and communicate technical concepts into business language
• Excellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers, and other departments
• Excellent communication, leadership, and interpersonal skills to build relationship and collaboration across different departments, sometimes virtually
• Able to coordinate meetings and activities to keep teams on task

Agile Delivery Values

• Openness – Team and stakeholders agree to be open about all work and challenges 
• Commitment – Personally commit to achieving the goals of the team 
• Respect – Respect your team members to be capable and independent 
• Courage – You have courage to do the right thing and work on tough problems 
• Focus – Everyone focus on the work in the sprint and the goal of the scrum team.  Rise and fall as a team 

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer’s Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant’s arrest and/or criminal conviction records. Southern Glazer’s Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer’s Wine and Spirits and do not reflect Southern Glazer’s pay bands or ranges.