Senior Manager Framework Implementation – Operational Risk

Job title:

Senior Manager Framework Implementation – Operational Risk

Company

Nationwide

Job description

As a Senior Manager in our first line Operational and Conduct Risk Framework Implementation team in the Chief Controls Office (CCO) Practice Office, you’ll be responsible for a broad portfolio of Operational and Conduct risk framework implementation and embedding activity across the Society, continually improving our operational and conduct risk maturity and supporting the Senior Leadership Team in uplifting risk capability, insight and efficiency in the first line.We’re looking for a talented individual to lead portfolios of exciting and challenging initiatives (e.g. conduct dashboard reporting, Consumer Duty updates, and operational and conduct risk & control simplification) to support key regulatory and internal operational and conduct risk management processes, working closely with Risk Directors, Senior Leadership Team, as well as partners across the Society’s Lines of Defence and UK Regulators.This role would suit a strategic forward thinking operational and conduct risk expert, comfortable working within a fast-paced environment, who can balance a focus on people leadership with the delivery of results in an evolving internal and external environment. With a proven track record in effective and insightful engagement with Senior stakeholders, the role will focus on building strong working relationships to determine key business priorities, risks, and future workflow opportunities for the team.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingReporting into the CCO Practice Office Lead, in this role you will work closely with Practice Office colleagues and key stakeholders to identify and resolve Society wide Framework issues such as enhancing the application of Operational and Conduct Risk Framework, driving centralisation and automation of controls, uplifting risks and ensuring accountability is in the right place as well as providing training, advice, and guidance on its management.You will be responsible for the design, implementation and management of conduct risk reporting frameworks, evolving best practice in line with central guardrails and guidelines. You will play a key role in ensuring our conduct reporting communicates customer outcomes delivery and promotes informed decisions to aid management of potential customer harm.Day to day, you will collaborate with the Practice Office Senior Management Team to agree, develop, and implement strategy and support performance and operations. This includes implementing and embedding Framework-related activity and change to ensure consistent application of the risk framework across the first line.You will work closely with other business functions and partners across the lines of defence to build out thought leadership on best practice and drive embedding activities for key regulations, such as the Consumer Duty.You will drive continuous improvement of our customer outcomes data and monitoring to enable informed, risk-based decisions aligned to regulatory expectations and evolving best practice. You will also support leadership team members in preparing for engagement with the regulator on this topic.About youAs a minimum you will need:

• Knowledge of how to design and implement effective and proportionate operational and conduct risk reporting frameworks to support monitoring aligned to this.
• Significant experience of having worked in a regulated environment within Financial Services in operational and conduct risk management roles or similar disciplines (e.g. Audit, Oversight). This will be backed by an in-depth knowledge of financial services regulation, with specific knowledge of the FCA’s Consumer Duty being desirable.
• Excellent communication skills, written and verbal including proven negotiating, facilitation and influencing skills.
• Proven leadership skills and experience, with the ability to gain the trust of and manage the performance of individuals at a range of levels.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 30 days holiday, pro rata
• Individual healthcare cover

What makes us differentNationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-Post

Expected salary

Location

London – Swindon

Job date

Wed, 02 Oct 2024 02:00:53 GMT

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