Senior Manager, IT (Service Now) in Remote, Colombia

How you’ll make an impact:

• Manage experienced IT professionals and/or oversee the work of assigned IT team within own function

• Plan and direct project activities with the accountability for successful completion of all project deliverables to the business within established financial, schedule, scope, and quality objectives. Identify risk, develop mitigation strategies, alternative solutions, critical path, resolve issues, action item follow up, etc. in collaboration with project managers

• Manage defined set of business applications or technologies to ensure performance according to business needs and IT standards, upgrades, performance, functionality enhancements, security, validation and general maintenance.

• Assess new technologies and methods to meet customer needs while creating bridge-building solutions that improve client relationships

• Responsible for IT administration which include Performance Review and Talent Development

• Strong Collaboration with the Leadership Team and Management in resolving day-to-day issues and setting operational strategies as well as develop ROI based business cases for enhancements and small projects in collaboration with stakeholders

• Identify opportunities and lead the implementation of changes to drive improvements including customer satisfaction with project execution and operational support

• Other incidental duties assigned by Leadership

What you’ll need (required):

•Bachelor’s Degree Extensive background with project and program management processes, techniques, and methodologies.

Experience in facilitating change, including collaboration with management and executive stakeholders.

•Master’s degree or equivalent. Experience within a regulated Healthcare environment and/or Manufacturing experience Preferred.

What else we look for:

•Preferred Certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD), Certified Technical Architect (CTA).

• Previous Service Now: administrator or manager experience

• Previous experience: ITSM, VRM/GRC

• Previous experience with Integrations

• Expert understanding of IT procedures while addressing issues with impact beyond own team based on knowledge of related disciplines

• Expert understanding of related aspects of IT processes and/or equipment while ensuring processes and/or equipment are optimal across areas of responsibility

• Demonstrated ability to manage assigned IT team and provide coaching and feedback, including responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations

• Ability to develop and integrate metrics into the projects and operations that clearly demonstrate the value of IT to the business

• Strict attention to detail

• Strong documentation and communication skills

• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

• Ability to work and excel within a fast paced, dynamic, and constantly changing work environment

• Ability to manage, including through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing

• Ability to provide technical guidance to employees, colleagues and/or customers

• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control