Senior Manager, New Services (14-Month Contract)

Job title:

Senior Manager, New Services (14-Month Contract)

Company

Lululemon Athletica

Job description

Description & RequirementsWho we arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.About the teamYou will be a part of the Strategic Enablement and New Business team. The team is responsible to generate a pipeline of new revenue generating retail innovation ideas that unlock growth for the business, including e.g. new store formats, retail & omni services and new business models. Some of the initiatives in current portfolio are Like New, clienteling, fits innovation, product personalization etc. The team is responsible for everything from market research, strategy, business modelling, piloting, evaluation and scaling. We love strategic, resourceful and innovative people that excel at operations – recognizing guest and business needs, collaborating and initiating action.Key Responsibilities

• Reporting to the Senior Director, North America Retail Innovation, the Senior Manager, New Services recommends and leads key cross channel strategic programs that will create a runway for growth for lululemon. This happens through regional test & learns that informs global scalability.
• Develop and deliver a clienteling experience and a value proposition that truly solve our guests’ sweaty problems and add value in every interaction. Continuously learning from previous and existing pilots to optimize the guest experience for our clienteling guests as well as business results.
• Lead the current 5 employee clienteling pilot team, with high potential for future expansion to up to 50 frontline employees, ensuring smooth operations and gathering insights for continued success and scaling of the program.
• Continue to iterate and develop a multi-year roadmap for how to scale clienteling to our guests globally, in alignment with our Membership strategy and roadmap.
• Continue to refine and iterate the business model and financial plan, showcasing how this will be a key contributor to the growth of lululemon in the next 5 years. This includes sales forecasting, identify quantitative and qualitative KPI’s and track actual results against them.
• Lead a cross-functional SSC team to ensure a synchronized and efficient delivery of clienteling program at scale. Some of the involved teams are IT, Retail operations, Guest Education Centre, Digital, Membership, People & Culture etc.
• Support the discovery and implementation of new clienteling tools and programs and ensure accountability in achieving the necessary results.
• Lead the operationalizing from pilot to launch of a North American clienteling program, e.g. of activities are creating new roles, business processes and compensations structures.
• Manage the clienteling budget; prioritize and monitor investments and track qualitative and quantitative results to ensure spend is within target.
• Frequent program updates to Senior Leadership Team to secure leadership alignment and visibility on key decisions, prioritizations and program results.
• Develop a strategy for innovative guest engagement beyond 1:1 clienteling through diverse communication and service channels.

Qualifications

• Bachelor’s Degree in related field
• Min 8 years of experience from management consulting, retail/luxury retail sales, and/or retail operations
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Demonstrated leadership skills and ability to influence and enroll cross-functional partners and hold them accountable for deliverables
• Proven ability to implement and scale new IT systems, processes and initiatives with a positive outcome. You must be able to articulate how to break down business objectives into capabilities and concrete action.
• Strong verbal and visual communication and storytelling skills; can produce presentations in PowerPoint and present to cross-functional teams and leadership team
• Ability to work with limited direction, both independently and collaboratively, in a fast-paced environment, managing multiple time sensitive deliverables
• Proficiency with Microsoft Office including Word, PowerPoint, Excel, etc.
• Passion for the fashion industry and knowledge of the luxury market/competitors

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in Canada is required for this role.Compensation and Benefits Packagelululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $134,100 – $176,000 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.workplace arrangementThis role is classified as Hybrid under our SSC Workplace Policy:HybridIn-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.#LI-Hybrid
#LI-CM1Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Expected salary

Location

Canada

Job date

Thu, 01 Aug 2024 00:02:50 GMT

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