Senior Manager, Sales Development Academy

Job title:

Senior Manager, Sales Development Academy

Company

MLSE

Job description

Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose – to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Job DescriptionThe Sales Development Academy (SDA) is MLSE’s comprehensive entry-level sales program committed to developing top-tier sales talent and the future leaders of the organization. Built on two main pillars of (1) Team First Culture and (2) Training & Development, this program has the unique ability to drive revenue across all six MLSE sports brands while serving as a succession system for vacant full-time positions on the sales team and other areas of the ticketing department.With a strong sense of coaching, leadership, and the drive for success, you will spearhead the ticketing departments’ people development efforts by hiring, training, and leading our entry-level sales program as the Senior Manager, Sales Development Academy. You will recruit, develop, and guide a dedicated group of Sales Academy associates to achieve our desired revenue results across the ticketing business.You will execute, adapt, and continue to evolve the training program for the hourly sales team to meet fiscal sales targets consistently. In addition to the Sales Associates, you will also be directly responsible for the growth and development of your Assistant Manager who will support you in all aspects of the Academy. Outside of development and people leadership, this role also includes the management of our Sales Development Academy presence on LinkedIn, executing monthly recognition, and spearheading our annual Canadian National Sales Competition.

• Directly mentor a team of part-time sales associates to develop their sales skills and support our brands in achieving annual revenue targets.
• Plan and execute bi-annual hiring campaigns based on the needs of the program and the brands it supports.
• Continue to develop and execute the robust onboarding and training program for all new hires.
• Oversee the day-to-day operations of the Sales Development Academy by hosting impactful weekly kick-off and wrap-up meetings, call blitzes, monthly recognition campaigns, and other tasks as needed.
• Targeted and relevant training – Provide role-specific training, enabling participants to immediately acquire applicable skills based on the brands and products they are focused on selling.
• Build and execute quarterly and annual business plans that strategically guide day-to-day ticket sales efforts for the team including prospect pipeline management and sales targets.
• Support sales reps in an effort to achieve revenue targets, continuously supervising efficiency levels and assessing their performance on a quarterly basis. You will create and track the progress of each campaign within Salesforce.
• Directly mentor the Assistant Manager, Sales Development Academy to develop their people leadership skills.
• Develop a strong partnership with the Assistant Manager, Sales Development Academy and work collaboratively to achieve the goals of the Academy.
• Advance recruitment strategies that include hosting information sessions and the annual Canadian National Sports Sales Competition.
• Coordinate and collaborate with the ticketing leadership group to deliver an outstanding employee experience. Encourage and nurture an environment of equity where the team feels safe to be themselves, valued for their contributions, and can do their best work while having fun.

QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

• The experience. You have a background in people development and have a proven record of accomplishment in coaching and the development of culture within a team. You also have experience in the use of Salesforce and Microsoft Office Suite.
• The coaching skills. You have the empathy to truly understand each member of your team and therefore inspire them to be the best at what they do. You understand that each person is different and can connect with them on a personal level to develop their potential through constant encouragement.
• The interpersonal skills. You are a great communicator and can collaborate with the members of your team and the leaders across the organization. You can work with teams from all departments to achieve the goals and objectives of the company effectively.
• The time and people management skills. You can organize and lead people to follow your plans in the most effective and time-efficient way. You are systematic in your approach to goal setting and achieving objectives with a team.
• The motivation. You have an extraordinary enthusiasm for success in the work you do. You are proactive in your approach to work and share in the vision for achievements within your department and the company by extension.

Additional InformationApply by: September 17th, 2024We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Expected salary

Location

Toronto, ON

Job date

Sun, 08 Sep 2024 22:33:27 GMT

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