Senior Manager, Technology Transformation – TMT

Job description

Connect to your Industry

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We’re a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future?

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Our aim is to leverage the industry knowledge we have across our team and marry this with our experience in digital technologies – blending strategic thinking with technology expertise to develop and implement scale technology-led transformations.

As a senior member of the team, you will typically have a leadership position on a complex business transformation programme (enabled by technology, innovation, cloud platforms), leading a team of Deloitte consultants to deliver a client outcome.

• You will have the opportunity to nurture relationships with senior clients, and to shape and future programmes of work or sell extensions
• You will have the benefit of coaching, support and leadership from our Partners, who have unrivalled experience of technology implementation and industry sector expertise
• In turn, you’ll be able to coach and support the ‘next-gen’ consultants as they grow and gain experience

Deloitte practitioners are frequently the people in our clients’ programmes who drive a step-change improvement in the speed and quality of delivery. We equally value you taking an active role in developing yourself, becoming a leader and supporting the growth of others by taking advantage of the vast opportunities that Deloitte offers.

The nature of the work varies but as a senior leader in our practice, you will typically be expected to have responsibility for:

• Engagement Management: Leading a range of projects and programmes (including QA); complete project planning and budgeting; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; manage diverse teams within an inclusive team culture where people are recognised for their contribution.
• Client Management: Manage day-to-day interactions with executive clients and sponsors; working with Partners to develop and foster deep industry-focused relationships with key clients.
• Business Development: Originating and leading sales and developing our propositions (including new propositions); develop and maintain contact with decision makers at key clients; participate and lead proposals.
• People Development: Perform role of counsellor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support delivery teams and staff in local offices.

Connect to your skills and professional experience

We are looking to hire people with experience of helping technology, media and telco organisations transform – making the best use of new technologies. Ideally you will have experience of helping organisations in one or more of the following areas:

• Partnering directly with CIOs / CTOs / COOs to shape and mobilise technology transformations – e.g. from early business case through to delivery
• Leading technology-enabled change programmes; whether digital, back office or anything in between (and especially in a merger and/or acquisition context)
• Shifting to and getting business advantage from the use of Cloud platforms; AWS, GCP, and/or Azure
• Shaping scale engineering and/or enterprise IT operational models – and optimizing these for cost and performance
• Delivering programmes to drive business advantage from the use of data and AI; e.g. either customer-facing initiatives or enterprise AI / data
• Implementing modern Quality Test Engineering principals – e.g. intelligent autonomous frameworks, IoT strategies, data approaches to predict risks & identify opportunities with a mindset of user advocacy

Ideally you will have management consultancy experience in the past, but may well have worked in senior positions in the tech, media or telco industries as well – perhaps you are contemplating a return to a consulting career.

Our programmes have societal impact transforming our clients and industry, and are typically composed of many of the following: digital and front-office, ERP and back-office, data and AI, cyber/security, cloud, integration and middleware, service transition, dev ops, and merger & acquisition activity. We’d like to hear from you whatever transformation experience you have.

At Deloitte, your colleagues and clients will set the bar high. Therefore, we require more than just a good CV showing strong performance. We are looking for people who enjoy addressing complex problems in an analytical manner, with a proven record for effective delivery in a project or programme environment. We are looking for those who enjoy working in a team and be involved in a collaborative, out-going community.

To qualify for the role you must have:

• Relevant senior experience within the Technology, Media and/or Telecommunications industry;
• Proven track record and expertise in large tech-enabled business change programmes
• Demonstrable experience of building client relationships and delivering client experience
• Understanding client needs and translating them into feasible solutions aligned with their business strategy, with tangible examples of positive impacts on KPIs and business performance
• A ‘can do’ attitude; a hands-on and flexible approach to emerging requirements and a real willingness to learn and participate
• Proven experience of managing successful teams and engagements on time and to budget;
• Business development and sales experience;
• Understanding of how to scope, plan and lead engagements with appropriate timelines and costs;
• Critical thinking skills and ability to articulate concepts, including good content presentation development and delivery skills
• Good communication and people skills, with the ability to articulate complex ideas to different audiences within an organisation, and effectively engage with stakeholders ranging from subject matter experts to senior functional leads
• Eagerness to mentor and coach junior staff

Ideally you will also have one or more of the following:

• Experience of working on high-profile and complex engagements;
• A network of industry contacts and connections with buying influence;
• Knowledge of implementing digital products;
• Knowledge of scale Cloud vendors and/or large ERP platforms
• Experience of delivering in a merger or acquisition (M&A) context is a plus

Connect to your business – Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.”

• Dan

“I get to work on projects that help clients in a sector I feel truly passionate about.”

• Rhiannon

“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.”

• Gillian

Our hybrid working policy

You’ll be based in London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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