Senior Ops Analyst
Rogers Communications
We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!As part of a critical team providing 24/7/365 support, the Senior Operations Analyst delivers the highest level of customer service by adhering to internal policies and procedures. The Operations Centre is the primary point of contact for all Rogers Data Centre monitoring and alerting services for a wide range of industry standard tools.The role requires a focus on triaging alerts from mechanical, network and internal IT infrastructure, looking for trends as part of incident and problem management and working with internal teams to ensure all products and services are configured and reporting correctly. The Senior Operations Analyst takes a lead role on all major event management incidents, responsible for coordination, escalation and communication during an event. The Senior Operations Analyst is also expected to be highly proficient in Windows Server OS with a deep level of knowledge of all applications utilised by the team. Monitoring the server, OS and application state, making approved changes to these systems when required and escalating to Tier III support are also critical elements of this role.This position reports to the Senior Manager, Network ServicesWhat you’ll do:
The position includes, but is not limited to, the following (other duties may be assigned):
Competencies:
What you’ll bring:
As part of the recruitment process, the selected candidate will be required to complete a background check which includes a criminal check.
Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: No Address (7830), Calgary, AB
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 310251At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Successful candidates will be required to complete a background check as part of the hiring process.Posting Notes: Rogers Business
Calgary, AB
Mon, 22 Jul 2024 22:36:31 GMT
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