Senior Product Design Lead

Job title:

Senior Product Design Lead

Company

HSBC

Job description

Job descriptionIf you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Join a Design team whose mission is to create the most intuitive, delightful experiences that go beyond people’s expectations across geographies. We’re multi-disciplinary, consisting of product designers, service designers, design researchers and content designers spread across the United Kingdom, Hong Kong, Mexico, Poland, China, and India. Our team also includes global design enablers such as a robust design system, design operations, and design governance.As a HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.Under your leadership, designers will work with cross-functional teams to define and drive the future banking experience across the world. You will motivate, inspire, and grow a global team of designers responsible for creating best-in-class class experiences that touch millions of customers everywhere, every day.You will have the opportunity to:

• Make an impact at global scale in how customer manage their money online.
• Solve complex problems working in an agile way with product and technology.
• Define future opportunities to innovate and elevate our products and services.
• Work with and learn from people from different cultures and backgrounds.

Your key responsibilities

• Influence the vision, strategy and roadmap from customer perspective to inspire new ideas and put HSBC at the forefront of customer experience design.
• Champion the use of customer-centric methods including Design Thinking, usability testing, customer journey mapping, user research and more.
• Drive all aspects of the design process, from research and ideation to creative conceptualisation and execution (using our CX principles and design system).
• Embed the use of data to inform, evaluate and validate customer experiences.
• Collaborate with our team of senior product designers to identify dependencies and ensure we’re creating cohesive customer experiences.
• Ensure your team’s designs meet relevant standards and governance processes.
• Lead and collaborate with teams distributed across time-zones and geographies.
• Coach, mentor and develop a successful design team, shaping the way designers work and create a space for each designer to thrive, learn and grow.
• Define the appropriate mix of skills (product design, design research, service design and content design) based on the nature of the projects.
• Contribute to further evolving and elevating the Design capability within the bank.

RequirementsExperience required

• You have extensive experience in Digital Product Design, with an impressive portfolio of world class projects and case studies.
• You obsess over the details of visual and interaction design, motivating your teams to push the boundaries and design innovative experiences.
• You create a culture that is inclusive, open to new ideas and inspires and empowers designers to unleash their potential.
• You are an experienced leader who can confidently influence stakeholders and cross-functional teams to take a customer-centric approach.
• You build effective relationships with people within Design and across the business.
• You know how to ship the right experiences, raising the bar for quality through data-driven design from discovery through validation to inform design decisions.

The role will be based in London on a hybrid working arrangement with a minimum 3 days per week office presence required.HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email:
Telephone: +44 2078328500Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Expected salary

Location

London – Leeds

Job date

Wed, 19 Jun 2024 04:52:04 GMT

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