Senior Product Manager

  • Contract
  • London
  • Posted 1 month ago

Smartnumbers

Job title:

Senior Product Manager

Company

Smartnumbers

Job description

About SmartnumbersWe are on a mission to stop fraud and improve customer authentication. Fraud is a huge problem affecting millions of people, it costs the UK nearly £7bn and represents 40% of all crime. Too often the solution has been to put in place cumbersome authentication processes that frustrate genuine customers, cause inefficiencies for organisations and fail to prevent fraud.We are changing this by providing organisations with real-time insight into the risk of a caller. We combine patented machine learning technology with our deep domain knowledge to prevent contact centre fraud.We recognise that we need to work together to fight fraud, that is why we have fostered strategic partnerships with leading global organisations like Amazon, BT, Genesys and NICE. Together, we protect the UKs largest retail banks, investment banks and emergency services. We also believe in developing our people and developing high performing teams, reflected by our Platinum Investors in People accreditation.What you’ll be working onWe are searching for an exceptional Senior Product Manager who combines strategic product leadership with deep technical expertise. This unique position requires understanding new domains to build propositions and the ability to transform complex data challenges into breakthrough products. You will report to the Head of Product Management and join the Product & Success team at Smartnumbers. You’ll be responsible for:Owning and driving the product strategy and roadmap for your product(s) to realise the product vision and balance technical innovation with measurable business outcomesMaintaining a prioritised product backlog that delivers your product strategyArchitect end-to-end data product lifecycles from conceptualisation to productionDriving customer-led product discovery with a deep understanding of technical feasibility and market potentialDesigning model evaluation frameworks that go beyond traditional performance metricsLeading cross-functional teams of data and software engineers in developing complex data productsUsing a balanced approach to prioritisation (data, customer insight, market analysis and instinct)Translating and communicating complex technical concepts into clear, actionable product strategies to executives, technical teams, and customers with clarity and precisionCollaborating closely with data teams to understand model characteristics, limitations, and optimisation opportunitiesBeing accountable for the end-to-end product process in an agile, cross-functional development team (e.g. sales, ordering, provisioning, user experience, customer support)Managing complex stakeholder relationships across technical and non-technical domains both internally and externallySupporting the Head of Product Management, mentoring other team members and contributing to product management best practicesWhat you’ll need for the roleSmartnumbers values diversity of experience. Candidates should have a strong combination of several of the following skills, competencies and experience:Outcome-focused – You can define what success looks like and measure progress towards it, making data-informed decisionsBias to action – You’re willing to make decisions when you don’t have all the data and are always looking to experiment with ideas with real customersComfort with ambiguity – Capable of creating structure and clarity out of inherently ambiguous challengesSelf-starter with a growth mindset- You’re proactive and take initiative to create effective resultsCurious – You want to understand the problems our customers face and how we might solve them. You’re always looking for new opportunities to learn about our customers, the market, competitors, technology etcCustomer-centric – You start with the customer and work back whilst understanding that solutions have to work for our business as wellClear communicator – You’re capable of explaining things regardless of whether it’s to a customer, software engineer, salesperson, customer support agent or CEOOwnership – You proactively take responsibility for all aspects of your product, seeking out ways to improve the value for customersPeople management – Experience coaching and / or managing within the Product Management functionTechnical and Domain expertiseProven track record of designing and delivering API-first data productsExtensive experience in data product management or similar technical product roleExperience operating within the telephony / CCaaS / Fraud domain highly desirableExperience in data pipeline design, machine learning, model characteristics and feature engineeringExperience working with complex enterprise integrationsAbility to self-serve and build own insights using tools to make data-informed decisionsDemonstrated skill in translating complex data challenges into product solutionWhat we can offer youAs well as a competitive salary of circa £80,000 per annum, we also offer a comprehensive benefits package, covering a variety of areas, both professional and personal. These benefits include:Hybrid working style, with the expectation of only one day in the office (with a great Central London office base!)Family friendly benefits including paid parental leave policiesAn extensive health insurance policy for you, with an option to add your family membersA workplace pension with AegonLife insurance of 4 x your salaryA discretionary annual bonus of up to 10% of your salaryAn annual home office station allowance of £200, to help you set up a comfortable remote office space.A training allowance to support both your continuous professional development.Weekly self-development time to spend exploring your professional development interests25 days of annual leave (plus bank holidays), your birthday off, and an opportunity to buy up to 5 days annual leave per yearMonthly company socials in the officeA holistic wellbeing support plan encompassing a variety of offerings to assist you. We provide you with a monthly £50 allowance to fund activities to best support your wellbeing as well as workshops and training to provide tools and guidance. Additionally, there is a wide-ranging employee assistance programme available to advise on personal, family or financial matters, and also fun social events all year round.The application processOur interview process will look like:An initial phone interviewAn interview with the hiring managerA panel interview including a research taskA culture focussed stage consisting of a Bar-raiser and HR interviewSmartnumbers is committed to promoting equal opportunities in employment. You will receive equal treatment regardless of age, disability, neurodiversity, gender, gender identity, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. We welcome all applications for this role.We are committed to providing reasonable support/adjustments in our recruiting processes. If you need support, please reach out to the hiring contact.About usWe help companies in the fight against fraud. Our solutions help protect organisations from downstream fraud by ensuring the contact centre stays secure. Through our consortium of customers and partners, we enable organisations to work together to fight fraud by sharing intelligence and best practice.As a software company with a telecommunications pedigree, we create market-leading security solutions for the contact centre. It’s why more than a thousand organisations trust us to help them fight fraud.Our cloud-based AI-powered platform uses direct access to the carrier network, shared data on known fraudsters from our consortium and machine learning technology to protect your contact centre and your customers.Find out more on how Smartnumbers helps organisations to prevent fraud and authenticate customers in one go

Expected salary

£80000 per year

Location

London

Job date

Sat, 21 Dec 2024 23:37:18 GMT

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