Senior Product Manager – Operations
Zopa
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre – we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at !We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalifeAt Zopa, we’re gearing up for substantial growth with over 1 million customers and ambitious expansion plans. To support this, we’re making substantial investments in our supporting systems and processes. These systems and processes are instrumental in supporting the business in our aim to deliver top-tier customer support for our wide range of key financial products, from easy access savings to credit cards. We’re even planning to launch a current account later in 2024.As a Senior Product Manager, you’ll play a pivotal role in our growth journey. You’ll own the product roadmap and work closely with stakeholders and engineering teams to deliver our longer-term strategic company initiatives, and the more tactical short-term changes, that enable the business to provide high quality customer care and support.A day in the life…
Technology delivery * You will work with developers/engineers to turn product features into working software.
Analysis * You will analyse customer behaviour in a quantitative and qualitive fashion to drive customer insight and future product development.
Customer empathy * Understanding the customer needs, wants and objectives.
About you…
Join us at Zopa and become a driving force behind our product and technical excellence, and customer-centric approach. As the Senior Product Manager, Service Solutions, you’ll play a pivotal role in ensuring our products and services provide a seamless and secure experience for our support agents and growing customer base. Come and be a part of our exciting future in the world of finance!#LI-OH1Flexible working? Yes please!At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.Not only that – you’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
London
Wed, 26 Jun 2024 23:43:20 GMT
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