Senior Program Manager Care, Upskilling Enablement
Toast Inc
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.As a Sr. Care Enablement Program Manager, you will manage programs enabling and developing our 1,500+ Customer Support team. Toast is constantly innovating and launching new products to make our customers’ lives easier and new processes to enhance the effectiveness of our support team; your role will be critical in ensuring that our agents (both internal and at BPOs) are prepared and contribute meaningfully to making these launches successful.This is a highly cross-functional role where you will work with Education, Care strategy, and Care Operations teams to deliver high-quality programs. You will lead prioritization strategies, work with learning design teams to determine the best enablement methods + approaches based on campaign complexity and level of change, and align on approach with Care strategy + operations. Holistically, you will be responsible for measuring the performance of the programs you own to ensure we are meeting our key goals. Our current processes are also ripe for reinvention, and we’re looking for someone ready to transform our approach.You’ll assess the current state of the business with regard to your programs and ultimately build robust, digestible, actionable, data and insights that can be delivered to front-line managers + senior managers that drive accountability and impact by reporting on actions and progress against goals.About this roll* (Responsibilities)
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Our Spread of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at .*Bread puns encouraged but not requiredThe base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.Pay Range$99,000—$158,000 USDWe are ToastersDiversity, Equity, and Inclusion is Baked into our Recipe for Success.At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.Bready* to make a change? Apply today!Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .
Bready, Co Tyrone
Wed, 10 Jul 2024 06:01:32 GMT
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