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We are looking for a Senior Programme Manager – Salesforce in our Last Mile organization. The EU DSP Salesforce team works backwards from DSP performance to support the business strategy by designing tools to drive DSP improvement at scale. In this role, you will maximize the value Last Mile derives from Salesforce by leading and implementing strategic projects to enhance our Salesforce org. You will establish mechanisms to increase platform adoption, identify risk, and maintain a high bar for delivering reliable and secure solutions that work backwards from customer needs. This role will be the conduit between the business stakeholders and the Salesforce tech team to deliver improved internal and external workflows through the creation of new features, key data sets and enhanced reporting mechanisms to improve Salesforce user experience.
Key job responsibilities
A day in the life
As a Senior Programme Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan.
Senior Programme Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.
About the team
This EU DSP Business Health Team is responsible for building DSP lifecycle insights, coaching tools and interventions for the Business Coaches (BCs), designed to increase DSP profitability, performance, reliability and compliance. The team develops standardized EU country BC mechanisms and leverage in country best practices, that allow continuous improvement in all EU regions considering specific legal and/or regulatory conditions and variations. The team creates efficient process landscapes by developing effective tools and mechanisms for the BCs to support DSP success on 5 key pillar that are (1) providing DSP insights via dashboards and XBR metrics integrated via CRM tools (Salesforce) to ensure BC stakeholder connectedness and efficiency of execution, (2) building common coaching routine templates, for local, regional and Pan-EU reviews ensuring high quality outputs, (3) standardizing work routines & providing knowledge management to reduce BCs cognitive load, (4) creating specific coaching routines that work backwards from DSP program health reviews and focus on core business disciplines such as DSP Quality, Fleet & VAS or DSP Compliance to help BCs to guide DSPs to success and (5) supporting monitor and enforcement process (MEP).
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT – 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).
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