Senior Representative, Customer Service – Skilled in Weston, Florida

Description

We are offering a long-term contract employment opportunity for a Senior Representative, Customer Service – Skilled in Weston, Florida. This role is essential in maintaining strong relations with our customers and supporting our sales team in the industry. The job involves both pre-sale and post-sale customer interactions, making key decisions based on company procedures and principles, and working with various departments to meet service sales goals.

First Shift: 7-3:30PM

Responsibilities:

• Handling the comprehension and execution of complex legal documents related to application delivery.

• Quoting preventative maintenance and conducting repairs for billed customers.

• Troubleshooting international shipments to guarantee compliance with custom requirements.

• Investigating unidentified returns for accurate inventory management.

• Facilitating effective communication for product recalls and quality control.

• Collaborating in teams to deliver optimal results to customers.

• Motivating colleagues to exceed daily tasks and objectives.

• Training new hires to promote business expansion.

• Being responsive to inquiries from sales and external stakeholders.

• Managing working practices and SOPs efficiently.

• Actively striving to improve service levels, internal processes, and customer assistance.

• Demonstrating a consistently positive attitude in the professional sphere.

• Providing superior customer care by building effective relationships with internal and external clients.

• Documenting customer interactions, inquiries, complaints, comments, and actions taken.

• Preparing detailed product or service reports, driven by meaningful customer information.

• Maintaining accurate pricing in record systems and entering contracts as required.

• Upholding quality initiatives throughout workflow.

• Implementing procedures for accurate inventory management.

• Assisting the Sales Department by responding to inquiries via phone and e-mail.

  Requirements

Requirements:

• Strong grasp of legal documentation.

• Familiarity with regulatory requirements.

• Competence in inventory reconciliation and management.

• Excellent written and spoken communication abilities.

• Proactive and collaborative attitude towards problem-solving.

• Ability to maintain and build positive business relationships.

• Attention to detail and record-keeping abilities.

• Familiarity with ERP systems for inventory management.

  Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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