Senior Technical Analyst

Job title:

Senior Technical Analyst

Company

University of Victoria

Job description

attacks. In order to do so, you must have JavaScript enabled in your web browser otherwise this site will fail to work correctly for you. See details of your web browser for how to enable JavaScript.Attention Safari users: This site requires cookies to function. Please click to accept the cookie. Cookies will be used strictly for the functioning of the site.Toggle navigationJob DetailsSenior Technical Analyst – (998932)Share this job as a link in your status update to LinkedIn.Organizational UnitUniversity of Victoria -> VP Finance and Operations -> University SystemsLocationUniversity of Victoria – Victoria, BC V8W 2Y2 CA (Primary)Posting Close Date21 November 2024Please note that positions will close at 4 p.m. on the closing date.FTE1.0Salary Grade$83,094.00 – $108,088.00Additional Posting InformationN/ASalary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.ClassificationSG13Employee Group:PEA – Regular# of Hires Needed1CategoryComputers, Hardware, Computers, Software, Information TechnologyAbout this OpportunityThe University of Victoria is one of Victoria’s largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

• This position is eligible for a Hybrid Work Arrangement*

The salary range for this position is:

• Recruitment range: $83,094- $91,625 starting salary determined by the PEA Collective Agreement.
• Performance range: starting salary to max of $108,088 is available through annual performance increases.

Job SummaryMandate:
Reporting to the Team Lead, Digital Community, the Senior Technical Analyst is responsible for providing senior technical support, IT system design, and project management as part of the IT team supporting the Faculty of Engineering and Computer Science. This position works across the departments that comprise the Faculty of Engineering and Computer Science to gather IT requirements, collaborate with stakeholders to implement IT priorities, plan and execute IT projects, and provides training to IT support staff and users to use IT platforms.IT knowledge required includes but is not limited to virtualization and containerization of applications and operating systems; website hosting and online content management systems; online collaboration platforms including SharePoint and version control such as Git; cybersecurity risk identification and mitigation; privacy impact assessment; computer workstation management; computer labs; enterprise networking; and audiovisual systems.Objectives:

• Work collaboratively with faculty, instructors, staff, and students to design, implement, and support IT systems including:

• Facilitate requirements gathering activities
• Accurately document requirements and project tasks following a project management methodology
• Manage the execution of medium to large IT projects
• Collaborate with campus departments to manage information security risk and draft privacy impact assessments
• Communicate project status and training to users and IT support staff
• Act as a subject matter expert to respond to IT questions escalated from other members of the IT team about IT services supported by the Senior Technical Analyst such as:

• Online collaboration tools such as Microsoft 365, Git, and JupyterHub
• Physical and virtual computer labs
• Packaging and containerizing software
• Responding to information security risks
• Provide ongoing training and mentorship to indirect reports including work prioritization, and problem-solving assistance in 1-1 and small group settings
• Proactively identify opportunities to improve IT services, processes, hardware, or software in response to industry trends
• Works collaboratively with other subject matter experts in University Systems to ensure IT services are maintained consistently and in alignment with standards and best practices

Due to the critical, time-sensitive nature of the Digital Learning Environment and Support portfolio, this position must be able to act effectively under pressure and be able to diagnose problems and direct their solution quickly and accurately. This position may require you to work outside of normal working hours in an emergency or pre-scheduled basis.Job RequirementsThis position requires a level of education, training, and experience equivalent to an undergraduate degree in Computer Science, Engineering, IT, or other relevant discipline and a minimum of 3 years of experience including:

• IT support experience providing support to clients.
• Experience resolving complex IT problems related to Windows, Mac, and Linux computers.
• Experience supporting complex system integrations.
• Experience as a senior level (tier 2/3) resource for complex IT problem escalation and resolution.
• Project management training and certifications would be considered an asset.

An equivalent combination of education, training, and experience may be considered.Knowledge, skills, and abilities include:

• Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
• Strong interpersonal and communication skills to effectively interact with diverse stakeholders.
• Ability to gather and analyze complex technical requirements, develop solutions, and implement effective strategies to achieve desired outcomes.
• Demonstrated administrative and organizational skills.
• Ability to apply project management best practices to achieve project goals on time.
• Ability to schedule and prioritize work to achieve stated goals on time.
• Demonstrated ability to develop work plans and monitor progress to ensure goals are met.
• Demonstrated ability to provide training in a 1-1 or small group setting.
• Experience working with ITIL/ITSM best practices or other IT service management frameworks to deliver IT support that meets and exceeds key performance indicators.
• Demonstrated ability to author reports summarizing data, trends, and recommendations.
• Ability to collaborate, build and maintain positive relationships with diverse individuals and work effectively in a team environment.
• Ability to stay current with industry trends and emerging technologies and understand their impacts on IT.

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.Equity and Diversity Statement: UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members ofRead our full equity statement here:Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact:

Expected salary

$83094 – 108088 per year

Location

Sedgewick, AB

Job date

Sun, 10 Nov 2024 03:40:23 GMT

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