Senior User Researcher, Mixed Methods

Job title:

Senior User Researcher, Mixed Methods

Company

Checkout.com

Job description

Company DescriptionCheckout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it’s not just what we build that makes us different. It’s how.We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world – because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.Job DescriptionAbout the teamCheckout.com’s Design team is made up of UX Researchers, Product Designs, Technical Writers, and Content Designers who all play critical roles in advocating for user perspectives throughout the product development lifecycle.Our UX Research team is a core part of Design and Product where the synergies allow us to keep a close pulse on our customers and grow close relationships with them. As a User Experience Researcher (UXR), you will collaborate closely with product managers, engineers, operations and business stakeholders and contribute to all stages of product development.Across all functions, we have the shared mission of ensuring that our customers’ experiences are nothing short of exceptional. We strive to deeply understand what drives our users and how we may consistently deliver thoughtful product experiences.About the roleWe are looking for a dedicated and passionate individual who thrives in environments where they excel in taking ownership to develop research programs that consistently achieve product impact for our customers.As part of our Product and Design community, you will have the opportunity to learn from different disciplines, explore new domains, and attend training that focuses on your interests and career growth.The ideal candidate will be able to combine their quantitative and qualitative expertise to better understand users’ behaviors and motivations, drive product strategy, and improve the overall experience for internal business users and Checkout.com’s customers.This role is based in London. We use a hybrid work model of 3 days in the office per week.QualificationsYou might thrive in this role if you:Excel working in lean and fast-paced environmentsThink in systems, often curious about how to scale research insights to a larger group of audiencesHave the interest to grow relationships with users, listening out for opportunities to solve their most complex problemsPassionate about research programs to raise the bar of user-centric thinking across the organisationEnjoy collaborating with Researchers and Data Scientists to develop end to end understanding of customers and contributing your strategic perspectivesFlexible in designing and conducting independent research using the right methods to generate user insights that drives user-centric decisions on product developmentHumble attitude to receiving feedback and curious to learn from people around youDesire to contribute to the growth of our Design and Product partnersAct as a thought leader in the domain of mixed-method research and being the voice of our users in company forumsFoster a collaborative culture across our design disciplines, product, engineering and business teams by first understanding their perspectives and challengesWe’d like to hear more about your experiences with:Working closely with cross-functional teams to identify research topics, prioritize research plans and deliver critical insights in a timely mannerEstablishing yourself as a mixed method researcher with a track record of strong quantitative behavioral data analysis to extract actionable insightsTranslating business problems into research projects and programs that resulted in effective target user engagementExamining existing data and products to write hypotheses and plans for research using appropriate methodologiesDefining and measuring quantitative UX goals and metrics in collaboration with Designers, Data Scientists, Engineers, Product Managers, Operations and Commercial stakeholdersEffectively communicating user insights through varied delivery approachesBringing stakeholders along with you as you uncover user needs for product development opportunitiesAdditional InformationApply without meeting all requirements statementIf you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.We believe in equal opportunitiesWe work as one team. Wherever you come from. However you identify. And whichever payment method you use.Our clients come from all over the world – and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.Take a peek inside life at Checkout.com via

• Our Culture video
• Our careers page
• Our LinkedIn Life pages
• Our Instagram

Apply without meeting all requirements statementIf you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.We believe in equal opportunitiesWe work as one team. Wherever you come from. However you identify. And whichever payment method you use.Our clients come from all over the world – and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.Take a peek inside life at Checkout.com via

• Our Culture video
• Our careers page
• Our LinkedIn Life pages
• Our Instagram

Expected salary

Location

London

Job date

Sun, 13 Oct 2024 06:33:12 GMT

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