Senior UX Researcher (AVP)

Job title:

Senior UX Researcher (AVP)

Company

Barclays

Job description

The following apply button and save job button is for a sticky navigation bar. As such this is duplicated for presentation purposes. Save for LaterNorthampton, England Save for LaterDate live: Oct. 01, 2024Business Area: Customer Digital and DataArea of Expertise: Product Development & ManagementReference Code: JR-0000008486Contract: PermanentWhere will you be located?Take a look at the map to see what’s nearby. Train stations & bus stops, gyms, restaurants and more.Join us as a Senior UX Researcher where you’ll play a key role in understanding our customers needs, behaviors and pain points to inform design decisions and encourage insight led product development. You will be responsible for leading the creation and execution of customer research projects utilizing both qualitative and quantitative methodologies. This role sits within the Barclays Insight and Experience Design (BiXD); a bank wide multidisciplinary design team made up of UX Researchers, UX and UI Designers, Copywriters and Design Ops.ÂTo be successful in this role you should be able to confidently demonstrate:Â

• A breath of hands-on experience and knowledge of both qualitative and quantitative research methodologiesÂ
• Experience conducting research at all stages of the product design cycle with particular expertise in discovery research and design concept/ prototype research
• Ability to analyse and triangulate insights and bring together in a logical and engaging way
• That you are a strong collaborator and communicator, creating positive relationships with colleagues, stakeholders and external third parties, gaining their trust and creating research advocatesÂ

Some other highly valued skills include experience in:

• Utilising and understanding data and conducting analysis
• Exceptional communication and presentation skills to inspire and influence those around you
• Mentoring and developing less experienced members of the team

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skillsThis role is based in Northampton with an additional location in ManchesterPurpose of the roleTo deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do.ÂAccountabilities

• Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking.
• Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle.
• Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders.
• Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions.
• Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs.
• Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance.
• Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. ‘Complex’ information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.More about working at BarclaysWorking in UKBarclays offices across the UK are designed to be places where our people can come together to do their best work, surrounded by excellent facilities for both work and leisure. These are warm, diverse, supportive communities in some of the UK’s best locations, where everyone can thrive.Hybrid WorkingOur approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.Reasonable AdjustmentsBarclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please reviewWorking FlexiblyWe’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.How to ApplyWe’re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.While the application process depends on the role, there are some constant steps, which are;Step 1 – Your application
Step 2 – Your assessment
Step 3 – Your interview
Step 4 – Next stepsWe aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click to learn more.Find out more informationDiversity & InclusionBarclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Right to workBarclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.Share jobThe Barclays WayThis is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.PurposeWorking together for a better financial future.ValuesWe believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.MindsetWe discover our full potential through our desire to Empower, Challenge and Drive each other.

Expected salary

Location

Greater Manchester – Northampton

Job date

Thu, 03 Oct 2024 00:33:03 GMT

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