Service Delivery Coordinator

Job title:

Service Delivery Coordinator

Company

Cox Automotive

Job description

The RoleThe Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for always delivering excellent customer service to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.Scope of Role:
To be a key member of the Payments and Administration function and provide additional support to Manheim logistics, to be a point of initial contact to the relevant customers as well as the business/branch for any logistics related queries. Responsible for ensuring that all relevant tasks are completed in a timely manner, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained. Being a conduit between the branch and the regional logistics team.Objectives for Role:

• Supporting the Service Delivery Manager and all aspects of Service Delivery
• Pre/post sale administration
• Reception/ post duties
• Sale day buyer and vendor queries
• Customer enquires via face to face, phone and email
• Simulcast clerking
• Payments department daily duties
• Stock Management
• Branch logistics function & queries

Skills, Knowledge and Experience:

• Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction.
• Excellent customer service skills.
• Strong administration skills.
• PC and back-office systems experience.
• A keen eye for detail and accurate data entry skills.
• Excellent interpersonal and communication skills both verbal and written.
• Able to use your initiative and be flexible, reacting to change quickly and effectively.
• Able to work effectively as part of a team.
• Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload.
• Confident in problem solving and complaint handling.
• Ability to work independently and manage tasks efficiently in order of priority status.

STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment agencies and we’re not looking to add to our PSL.We do not accept unsolicited agency CV’s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV’s.#INDARWho we areCox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.The BenefitsTestimonialsAneliese Platts
Senior Designer “The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”Ann Fairbanks
Executive PA & Business Support “I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”Gemma Hepple
National Operations Manager “In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”

Expected salary

£28641 per year

Location

Shepshed, Leicestershire

Job date

Thu, 13 Mar 2025 02:04:12 GMT

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