Service Delivery Coordinator
Cox Automotive
The RoleThe Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for always delivering excellent customer service to both buyers and vendors, ensuring all processes are completed to a high level within the required timeframe/SLA, and ensuring customer service levels are of a high quality.Scope of Role:
To be a key member of the Payments and Administration function and provide additional support to Manheim logistics, to be a point of initial contact to the relevant customers as well as the business/branch for any logistics related queries. Responsible for ensuring that all relevant tasks are completed in a timely manner, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained. Being a conduit between the branch and the regional logistics team.Objectives for Role:
Skills, Knowledge and Experience:
STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment agencies and we’re not looking to add to our PSL.We do not accept unsolicited agency CV’s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV’s.#INDARWho we areCox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.The BenefitsTestimonialsAneliese Platts
Senior Designer “The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”Ann Fairbanks
Executive PA & Business Support “I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”Gemma Hepple
National Operations Manager “In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”
£28641 per year
Shepshed, Leicestershire
Thu, 13 Mar 2025 02:04:12 GMT
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